Peter Alexander - Delivery & Returns (2024)

Orders are sent via Australia Post (standard service).

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circ*mstances (e.g. strikes, floods, bushfires, train derailments etc.).

Peter Alexander Personalisation: Please allow an additional 2 business days for delivery of Peter Alexander personalised items.

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

Orders are sent via Australia Post Express delivery.

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circ*mstances (e.g. strikes, floods, bushfires, train derailments etc.).

Peter Alexander Personalisation: Please allow an additional 2 business days for delivery of Peter Alexander personalised items.

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

Orders are sent via Australia Post (standard service).

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circ*mstances (e.g. strikes, floods, bushfires, train derailments etc.).

Peter Alexander Personalisation: Please allow an additional 2 business days for delivery of Peter Alexander personalised items.

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

Orders are sent via Australia Post and their international local delivery partners.

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circ*mstances (e.g. strikes, floods, bushfires, train derailments etc.).

Peter Alexander Personalisation: Please allow an additional 2 business days for delivery of Peter Alexander personalised items.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

You are transacting with Just Group in Australia. Your order will be fulfilled from our Australian warehouse. To shop our New Zealand website with local delivery options, please click the relevant brands: Dotti NZ, Jacqui E NZ, Jay Jays, Just Jeans NZ, Peter Alexander NZ, Portmans NZ, Smiggle NZ.

All prices in our online store are in Australian dollars.

  • The prices within the online store DO NOT include any relevant overseas customs duties, clearance or handling charges and other customs or import charges that you may incur.
  • Any such additional charges will depend on the value of your order, and will be on top of the price. You can use the NZ Customs Service online estimator to estimate what, if any, duties you may need to pay.
  • To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Europe

Hungary
Monaco

United Kingdom

North America

Canada
USA

Middle East

Israel
Pakistan
Saudi Arabia
United Arab Emirates

Africa

South Africa

Asia Pacific

Brunei
China
Hong Kong S.A.R. of China
Japan
Malaysia
Taiwan
Vanuatu
Vietnam

Orders are sent via Australia Post and their international local delivery partners.

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circ*mstances (e.g. strikes, floods, bushfires, train derailments etc.).

Peter Alexander Personalisation: Please allow an additional 2 business days for delivery of Peter Alexander personalised items.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

You are transacting with Just Group Australia. Your order will be fulfilled from our Australian warehouse.

All prices in our online store are in Australian dollars.

The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur. Please refer to your local customs and import authorities about what these additional charges may be.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

International Free Delivery

To qualify for free international delivery to the countries listed above, your order must contain Smiggle products worth $500 or greater.

Peter Alexander - Delivery & Returns (2024)

FAQs

Does Peter Alexander do free returns? ›

We will happily exchange or refund providing the following conditions have been met: The item with the original receipt is returned within 30 days of purchase. Items must be in original condition as purchased, with all labels/tickets/packaging attached.

How long does it take Peter Alexander to deliver? ›

How long will my delivery take?
Delivery OptionPriceEstimated Time
Australian Express Delivery$14.991-3 business days
Australian Island Delivery$9.993-7 business days
New Zealand Delivery$154-7 business days
International Deliveryup to AUD$30Varies by destination
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Mar 14, 2024

Do Peter Alexander do free shipping? ›

Free Delivery from Peter Alexander

You can enjoy Peter Alexander free shipping on all orders over $200.

Who bought out Peter Alexander? ›

Kids stationery chain Smiggle and sleepwear retailer Peter Alexander are currently owned by Premier Investments, a company listed on the Australian Securities Exchange (ASX) and 42 per cent owned by its chairman, retail billionaire Solomon Lew.

How do I return something that I ordered online? ›

Online return tips for a smooth return process (and fast refund)
  1. Read the store's return policy.
  2. Keep the original packaging.
  3. Take photos of any damage or defects.
  4. Start the return process ASAP.

Who pays for return delivery? ›

Shipping and handling fees of returned item is paid by seller if the return is due to the seller error (defective item/incorrect delivery).

How do I track my Peter Alexander? ›

You can track your order using the following options:
  1. Order Tracker. Check your order status using your order number and email address used to place the order. ...
  2. Shipping Confirmation Email. ...
  3. For orders in Australian Dollars. ...
  4. For International orders through ESW. ...
  5. My Account.

How long does shipping and delivery take? ›

Domestic USPS Delivery Times Per Service
Mail ClassEstimated Delivery TimeEstimated Cost
First class Package Service1 – 3 business days$3.80
Parcel Select2 – 8 business daysN/A
USPS Retail Ground2 – 8 business days$7.50
First-Class Mail – Letters1 – 3 business days$0.55
5 more rows

How long does deliver it take to deliver? ›

Exceptional & flexible array of service options

Deliver-It offers 3 Same Day delivery options including Stat (Immediate), Express (2 hour) and Regular (4 hour) options.

Why is Peter Alexander so popular? ›

His humorous, quirky and playful personality shines through in every collection. Each new collection has a unique theme and is inspired either by Peter's travels around the world, from Paris & New York to African Safaris or exciting design collaborations with Disney and Sesame Street just to name a few.

How to get free shipping? ›

6 Ways to Get Free Shipping Every Time
  1. Chat it Up. What is this? ...
  2. Apply a Coupon. When you don't have any luck asking customer service for a better deal, take matters into your own hands with one of the numerous coupon sites out there. ...
  3. Buy in Bulk. ...
  4. Get a Subscription. ...
  5. Pick Up in Person. ...
  6. Dare to Compare.

Why free shipping is not free? ›

But while you may not be charged a separate fee for shipping, you might be paying for that shipping in other ways. Retailers aren't in the business of losing money. And so in exchange for free shipping, they might instead raise the prices of the items they're selling to make up the difference.

Where is Peter Alexander shipped from? ›

Your order will be fulfilled from our Australian warehouse.

Where are Peter Alexander clothes made? ›

With our product designed in Melbourne, Australia, we partner with a small group of long-term manufacturers in China and India who share our values, ethics and commitment to ethical conduct and responsible practices.

Is the Peter Alexander Outlet website legit? ›

Along with our retail stores, the only authorised websites that sell genuine Peter Alexander products are peteralexander.jgl.com.au and peteralexander.jgl.co.nz.

Are free returns actually free? ›

"Free Returns" means that you pay for the return shipping. If you offered "Free Shipping" then there is nothing to deduct from the buyer's refund.

Do you have to pay to return an item? ›

You may have to pay the cost of posting something back to the seller. The seller should have told you who has to pay for this when you bought the item. For example, it could have been in the terms and conditions. If they didn't tell you, they will have to refund your postage costs.

What is Alexander's return policy? ›

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

What stores are doing away with free returns? ›

Here are just some of the retailers now charging a return fee: ◾ Abercrombie & Fitch: A $7 fee is deducted from mail-in refunds. ◾ American Eagle Outfitters: A $5 fee is deducted from mail-in returns that do not qualify for free returns. ◾ Dillard's: Mail-in returns cost $9.95.

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