Regal Unlimited™ — Help Center | Regal (2024)

Yes. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules.

There are a couple of important differences:

• The monthly plan will be billed on a monthly basis until it is cancelled. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription) or once a payment is not received.
• In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan.

Yes. Both programs use the Regal Cinemas mobile application.

· If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. Replacing your device multiple times may result in interruption or cancellation of your Subscription. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device.

You can manage your Subscription information and payment methods via the Regal Mobile App or by contactingCustomer Relations. Payment methods must be changed via the App.

Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and “push” notifications to your mobile device.

No. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets by you only.

No. Your Subscription Pass is digital only and located in the Regal App.

No. The photograph you used while signing up for your subscription may not be changed our replaced during the three month or one year (as applicable) initial term of your subscription.

• Monthly Subscription: At end of term, the Unlimited Subscription will automatically renew and will continue month-to-month until cancelled in accordance with these Subscription Rules.
• Annual Subscription: · At end of term, the Unlimited Subscription will automatically renew and will continue month-to-month unless you elect to purchase another Pre-Paid Subscription Plan (either a three-month Subscription or a one-year Subscription) by notifying Customer Relations or until cancelled in accordance with these Subscription Rules.

Yes! Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotions and other benefits. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. Details regarding these benefits may be made available to you via the App or in Regal’s email, SMS or other communications to you.

The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. Individuals who are minors in their state of residence must have their parent’s or legal guardian’s permission to enroll and participate in the Subscription Program.

Please complete the enrollment process on the Regal Mobile App.

Unfortunately, no. You must enroll via the Regal Mobile App.

Yes, a free Crown Club account is required and one will be created for you when you purchase a Subscription plan. You must have an active Crown Club account in order to sign up or use your Subscription (e.g., obtain admission tickets) after enrollment.

The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre. The photo must be a “head and shoulders” portrait photograph (similar to a driver’s license or other photo ID) that clearly reflects your current appearance.

Look for the digital “Unlimited” card in your Crown Club account on the Regal App.

Download the free Regal App. Click on any Regal Unlimited banner and follow the steps. Pay in full or month to month by debit or credit card. Once sign up is complete, get your Unlimited ticket on the app, at the theatre box office, or theatre kiosks to see all the movies you like!

·It's possible.

• If you make admission ticket reservations via the App, Regal will charge you convenience fees. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket.) Convenience fees and applicable taxes are subject to change at any time in Regal’s sole discretion.
• If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, 3D, and VIP), (ii) theatres not included in your Subscription plan (“Restricted Theatres”) or (iii) eligible movie event showtimes (e.g., marathons, double features and fan events), you will be required to pay a surcharge. All showtimes may be subject to an additional surcharge for premium seating.
• Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan.
• Regal may change any surcharges at any time in its sole discretion, with or without notice to you.
• Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program.

Yes. Please contact Customer Assistance to request the change. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective.

No. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts.

Please check current Unlimited Pricing on our information page.

You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan.

Yes, depending on the premium seating.

Check out the theatres that are included in your Subscription plan. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge.

You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes.

You can! You simply pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program.

Yes. All non-movie showtimes and events (such as Fathom Events, MET Opera, concerts, private screenings and sporting events) are excluded from the Subscription Program. Special movie event showtimes (such as marathons, double features and fan events) may in Regal’s sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges).

Yes. You may have only five pending reservations made with your Subscription Pass.

To gain admission to a theatre, you must present to the usher your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under “My Tickets” in the App), and your valid Subscription Pass.

That’s OK! It happens. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regal’s standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund.

Please contact Customer Relations and we’ll help you figure it out. Alternatively, if you’re attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk.

No. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile device’s ID.

You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP) on the same day. However, you can use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day.

Yes! You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regal’s standard prices.

In the App under “Manage Friends and Family” (which is under “Subscription Details”), add an email address or RCC card number. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. Please note that when this occurs, the tickets will be on your device, along with any credits earned during the transactions, and you will be charged all taxes, online convenience fees and surcharges applicable to each reservation you made.

Yes, the guests must arrive at the same time to be admitted into the movie.

Up to five (5) Regal Unlimited subscribers can be added to your list. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member.

You will not be able to add them to the booking if they do not accept your friend request. It will show as a pending request in your subscription details.

Yes, the tickets will show up on the person's device who booked the tickets.

You can obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes.

You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations. Please note that except for cancellation by you in certain limited circ*mstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. Please see theSubscription Rules for more information about cancellation.

You may be obligated to continue paying Subscription fees for a certain period depending on when and how your Subscription was cancelled. Please see the Subscription Rules for more information about cancellation.

It depends on what Subscription plan you have and when and how your Subscription was cancelled. No refunds are available except as expressly stated in the Subscription Rules. Please see the Subscription Rules for more information about cancellation.

The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards.

100 Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion.

Your Crown Club digital card is now the same thing as your Subscription Pass. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards.

No. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits).

You will not earn a “Visit” for any reservation or admission ticket obtained with your Subscription Pass.

Yes! If you don't already have an active Crown Club account, one will be created for you when you sign up. (Remember, Crown Club accounts are free!)