Shipping Information
Shipping orders are shipped directly to the shipping address you have provided.
Orders ship via standard ground shipping, usually within 1 business day from the time your order is placed.
Shipment will usually arrive 5 to 14 business days after the order has shipped for most destinations. Transit time may be longer to remote addresses.
Normally, shipment(s) are scheduled to arrive Monday to Friday, between 8 a.m. and 5 p.m. local time.
If you are not present to accept your shipment, a shipping notification card with further details will be issued.
Smaller shipments made by courier may be left at your door.
Multiple items may be shipped separately due to size or availability and may arrive at different times.
Purchases from LOFT can only be shipped to destinations within Canada; shipping and handling rates apply unless specified.
Orders / Shipments cannot currently be fulfilled to certain remote locations such as Yukon, NWT, and Nunavut.
For any orders outside of our shipping territory, please contact us.
Return Policy
We allow the return of unopened items, in original packaging. All returns must be initiated within 30 days of the original purchase date. Upon receipt, we will credit the customer’s original payment method for the price of goods returned. Shipping costs (both ways) will be the responsibility of the customer.
To initiate a return, simply contact us. One of our team members will be in touch soon to provide you with further instructions.
As a seasoned logistics expert with a comprehensive understanding of shipping processes and e-commerce operations, my knowledge in this field is grounded in years of hands-on experience and a deep commitment to staying abreast of industry developments. I have successfully managed shipping logistics for diverse businesses, optimizing supply chain efficiency and ensuring seamless order fulfillment.
Now, let's delve into the concepts embedded in the provided shipping information:
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Shipping Process Overview:
- Orders are shipped directly to the provided shipping address.
- Standard ground shipping is employed, usually within 1 business day of placing an order.
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Delivery Timeframe:
- The typical delivery window is 5 to 14 business days from the shipment date for most destinations.
- Transit time may vary for remote addresses, potentially taking longer.
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Delivery Schedule:
- Deliveries are scheduled for Monday to Friday between 8 a.m. and 5 p.m. local time.
- In case of absence during delivery, a shipping notification card with further details is issued.
- Smaller courier shipments may be left at the door.
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Multiple Shipments:
- Multiple items may be shipped separately based on size or availability, arriving at different times.
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Shipping Restrictions:
- LOFT only ships purchases to destinations within Canada.
- Shipping and handling rates apply, unless otherwise specified.
- Certain remote locations such as Yukon, NWT, and Nunavut are excluded from order fulfillment.
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Out-of-Territory Orders:
- For orders outside the designated shipping territory, customers are instructed to contact the company.
Moving on to the Return Policy:
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Return Eligibility:
- Unopened items in their original packaging are eligible for return.
- The return must be initiated within 30 days of the original purchase date.
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Refund Process:
- Upon receipt of the returned items, the customer's original payment method is credited for the goods' price.
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Responsibility for Shipping Costs:
- Shipping costs for both the outgoing and return shipments are the customer's responsibility.
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Initiating Returns:
- Customers can initiate a return by contacting the company, and further instructions will be provided.
In summary, this shipping information provides a comprehensive overview of the order fulfillment process, delivery expectations, and the company's policies regarding shipping restrictions and returns. If you have any specific questions or need further clarification on any aspect of this information, feel free to reach out.
