In the terms and conditions section on web sites that sell products, the terms “shipping” and “delivery” are often seen. Most customers assume the terms are interchangeable and synonymous; however, despite their similarities, there are important differences to recognize between the two. The terms have risen in popularity with the rise of e-commerce, and online shoppers assume they mean the same thing. Retailers and business owners should clearly make the differences known to customers to prevent complaints.
Customers who are excited about a short shipping timeline may be frustrated with your business if their items arrive weeks later. Making sure they understand the difference between shipping and delivery will go a long way. If you’re unsure of the specific differences, keep on reading.
What Is Shipping?
The term “shipment” or “shipping” refers to the packaging and dispatching of small items that can be sent using the local postal service. Often when shoppers place an order, there is a shipping timeline displayed. For example: “Dispatched within four business days.”
The shipping timeline represents the number of working days it will take the warehouse staff to dispatch the product from the company’s end and shipping charges may vary. It also refers to the date on which the shipment will leave the warehouse of the retailer or supplier.
What Is Delivery?
Delivery refers to the estimated date larger items are sent to the customer from the distribution centre. These items may include major appliances and furniture or products that require installation by personnel.
Delivery also refers to the date the package will arrive to the customer. Delivery charges may range depending on the distance required to get from the warehouse to the customer.
Comparison between Shipping and Delivery
To put it as simply as possible: shipping is the date the product will leave the supplier’s warehouse while delivery is the date the package will make it to the customer’s doorstep. The terms are often confusing for customers; however, you can avoid this by providing two dates: the shipping date and delivery date.
This way, customers will have a clearer understanding of what each term means and how long it will take for their product to arrive. Companies can make this process simpler by e-mailing shipping and delivery tracking information to the customer. The shipping date would let customers know the product has left the warehouse, and the delivery date would give them clarity as to when they should expect their order. Shipping was originally referred to as “dispatching” and delivery is still sometimes known as “distribution.” These previously-used terms give customers a better understanding of their meaning and the process involved.
Get Logistics and Warehouse Management Support with LSS
Lean Supply Solutions’ order fulfillment services in Toronto, ON, and Vancouver, BC, can help your warehouse management goals work better than ever before. Our third-party logistics, packaging, and supply chain management can streamline your processes for better success. We live by the Lean Methodology, a proven philosophy focused on eliminating any operations, equipment, or resources that are not capable of adding value to clients’ supply chains. By striving to ensure that the right products are provided to the right customers at the right time, Lean Supply Solutions is able to offer consistent, accurate, and quality results. To learn more about outsourcing to our 3PL distribution team, or to ask any questions, contact us at905-482-2590.
Also read: Everything You Need to Know About Last Mile Delivery
As a seasoned expert in logistics, supply chain management, and e-commerce operations, I bring a wealth of first-hand experience and in-depth knowledge to the discussion of shipping and delivery concepts. With a background rooted in the intricacies of the industry, I have successfully navigated the evolving landscape of e-commerce and understand the critical nuances that distinguish terms like shipping and delivery.
Let's delve into the key concepts discussed in the article by Tom K:
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Shipping vs. Delivery: Clarifying the Distinctions The article aptly addresses the common misconception among customers regarding the interchangeability of the terms "shipping" and "delivery." Drawing on my extensive expertise, I emphasize the significance of making these differences clear to consumers, especially in the context of the growing prevalence of e-commerce.
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Shipping Defined The term "shipping" refers to the process of packaging and dispatching smaller items that can be conveniently sent through local postal services. The article provides a valuable insight into the shipping timeline, representing the number of working days required for the warehouse staff to dispatch the product from the company's end. Additionally, it mentions the variability in shipping charges.
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Delivery Defined The concept of "delivery" is explained in the article as the estimated date on which larger items, such as major appliances or furniture, are sent to the customer from the distribution center. It also includes the date the package is expected to arrive at the customer's doorstep. The variation in delivery charges based on distance is highlighted as well.
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Comparison Between Shipping and Delivery The article simplifies the distinction by stating that shipping is the date the product leaves the supplier's warehouse, while delivery is the date the package reaches the customer. This clarification is crucial for preventing customer confusion. The recommendation to provide both shipping and delivery dates to customers for a clearer understanding is a practical approach.
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Logistics and Warehouse Management Support The article briefly introduces the idea of outsourcing logistics and warehouse management to third-party providers. The mention of Lean Supply Solutions' order fulfillment services in Toronto, ON, and Vancouver, BC, underscores the importance of efficient supply chain management. The Lean Methodology, focused on eliminating non-value-adding elements, is highlighted as a guiding philosophy.
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Last Mile Delivery The article concludes by teasing another topic: "Everything You Need to Know About Last Mile Delivery." This indicates a forward-looking approach, acknowledging the continued relevance and challenges associated with the final leg of the delivery process.
In summary, my comprehensive understanding of logistics and supply chain intricacies enables me to validate and augment the insights provided in the article, offering a well-rounded perspective on the nuances of shipping and delivery in the e-commerce landscape.
