MyCareKits delivers anywhere in the US and also ships internationally (excluding the Philippines), at rates typically much cheaper than the time and gas it takes to drive to your nearest Filipino grocery. We also ship to PO Boxes (see Shipping to PO Boxes) and Military (APO/FPO) addresses (see Shipping to Military Addresses).
Domestic Shipping Charges
Free Shipping
We offer free shipping on all orders.
Expedited shipping options are also available at checkout for an additional cost.
Shipping to PO Boxes
Shipping to PO Boxes is available but you must select USPS as the shipping method at checkout. Additional charges may apply.
Shipping to Military APO/FPO Addresses
Orders shipped to APO/FPO addresses can only be shipped via USPS Priority. The package cannot be tracked after it enters the Military Mail System. Therefore, we are unable to determine the order delivery time. All orders shipped to APO/FPO addresses may take up to 60 days.
Additional shipping charges will be applied to your credit card automatically if a shipping carrier other than USPS is selected at checkout.
International Shipping
International shipping costs are calculated in real-time at checkout based on the order weight and distance from our Jersey City, New Jersey location.
Order Tracking
When shipping with FedEx or USPS, an order confirmation will be emailed to you which will include a tracking number. You may use the tracking number to check your orders progress at FedEx.com, Ups.com or USPS.com, as applicable to your delivery method.
You can also obtain your tracking number by using the Track an Order page of our website.
Products Damaged or Shipped in Error
Although deliveries are packaged very carefully, damages can sometimes occur in transit and mistakes are sometimes made. Please see our Return Policy.
Wrong Shipping Information
MyCareKits delivers to the shipping address that you specify when you place your order. MyCareKits is not responsible for incorrect information provided to us. A minimum $15 Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for package pick-up and re-delivery. Additional charges may apply if the package is redirected, an address is incomplete (with the exception of zip code which we can determine) or the wrong shipping sector was entered at the time of order. We are not responsible for shipping charges for packages returned due to missing or wrong information.
Returns
For information on returning items, please see our Return Policy.
Ordering
All credit cards are charged at the time of checkout to help prevent fraudulent orders. Under no circ*mstances are you allowed to make a purchase with someone else's credit card, even with the card holder's consent. If you are a first time customer and making a purchase with a shipping address that differs from the billing address, we reserve the right to require you to sign a purchase agreement to authorize the order.
Order Processing
Orders can be placed 24 hours a day, 7 days a week. Orders received will be processed as quickly as possible. Orders may take from 1 to 5 days to process excluding weekends. So we can insure the correct items are shipped and that the order will be packed in a way. So that the chances of the items being damaged are minimized. Orders received on weekends and holidays will started to be processed starting the next business week.
If for any reason, due to extenuating circ*mstances, your order does not ship within three to four business days, customer service will contact you via email and/or phone explaining the delay.
Address Change and Cancellation Policy
If you wish to change your order after it has been placed, please send an email to support@mycarekits.com immediately. If your order has already been processed, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time possible to ensure you receive your order quickly.
Terms of Acceptance of Goods
All items purchased from us are made pursuant to a shipment contract; this means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Upon delivery, recipient shall inspect the items received and immediately inform us if the items received are not in good condition. If we have not been notified of any defect or error with the items received by 5:00 p.m. EST on the third (3rd) day after delivery of the items, recipient shall be presumed to have accepted the items and shall have waived any rights there to. In case of charge backs or a refund by the buyer, recipient agrees to return the items received in their original state and packaging to us. In the event that this cannot be done, recipient will pay for the damaged merchandise in full. Recipient will pay in US dollars unless otherwise specified on the delivery receipt. A penalty of 10% per month will apply on unpaid/unreturned merchandise and overdue accounts, plus all costs of collection, including but not limited to reasonable attorneys' fees.
PayPal Orders
Orders paid with PayPal will not be shipped until the funds have been transferred to MyCareKits account. All refunds will be returned to your PayPal account. Shipping address information must be updated through PayPal. If you use PayPal at checkout, the address listed with PayPal is the destination for your order. MyCareKits cannot be responsible for incorrect information provided to us.
Returns PolicyWe carefully package our shipments and inspect each order before it leaves our building. In the event that you do need to return an item, we strive to make returns as simple and painless as possible. The process for returning an item varies depending on the reason for return: Received the Wrong Item The steps to process a return are: Contact us at support@mycarekits.com within 3 days of received delivery and request a Return Authorization. Please provide your name, address and order number. Item Was Damaged If you've received a damaged item, please contact support@mycarekits.com within 3 days of received delivery. Be sure to save all contents, including packaging, for FedEx or UPS to investigate. MyCareKits will then submit a claim to the carrier for their investigation. Replacement items will be shipped as soon as the claim process is resolved. The investigation may take up to two business weeks to complete. Other Reason The steps to process a return are: Contact us at support@mycarekits.com within 3 days of received delivery and inform us of your reason for wanting to return the item. Indicate if you would like a credit, refund or exchange. Please also provide your name, address and order number.
We guarantee the accuracy of our deliveries. If you've received an item other than what you've ordered, we will ship you the correct item at no additional cost.
We will respond and provide you a Pre-Authorized Shipping Label that can be used to return the merchandise.
We will then arrange the shipment of the new item.
Products are free of damage and breakage when your order is shipped from our location. Although MyCareKits products are packaged very carefully, damages can sometimes occur in transit.
We will accept returns as long as the merchandise is in sellable condition and is in the original manufacturer packaging.
Ship the item(s) back to us within 10 business days at: MyCareKits, 7141 Thomas St. Suite D. Buena Park, CA, 90621. Note that you will be responsible for the cost of return shipping.
We will process your return upon receipt of the item.se also provide your name, address and order number.
Ship the item(s) back to us within 10 business days at: MyCareKits, 7141 Thomas St. Buena Park, CA, 90621. Note that you will be responsible for the cost of return shipping.
We will process your return upon receipt of the item.
