To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus “+” icon. Select Clipper card and follow the instructions to add a card and load value. See the Apple Pay How-To page for more details.
To add a card to your Android phone, open Google Pay and click the + sign. Select "Transit card" and "Add Clipper card". Select "Add money" and follow the steps to continue purchasing a card and adding value to it. See the Google Pay How-To page for more details.
To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer.
On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). There's no need to open an app. Once you hear a single beep — that means you’ve paid your fare and are good to go! If you hear two beeps, your value is low. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card.
You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Keep your phone handy in case an inspector asks to see your fare. Learn more about using Clipper on your phone. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit.
To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. On the cable car, the conductor carries a handheld card reader. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip.
When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date.
Some transit agencies charge fares based on distance or zones. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card.
Imagine you want to take a trip on SMART that costs $5.50. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. If you forget to tag off, that’s the fare you will pay. But if you tag off, Clipper will return the difference of $6 to your card.
The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another.
A single beep and a green light means you paid for your ride.
Two beeps and a yellow light means you paid, but your remaining balance is less than $2.
Three beeps and a red light means your card wasn’t accepted. Tag again or use another payment method.
For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. After your second tag, the card reader will display a message that your initial tag was refunded. If you want to ride, you will need to tag again. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare.
Try tagging your card again. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \“OK”\. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. If you do not hear any beeps or see any lights, your card may be defective or damaged. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location.
If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance.
If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card.
If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. To find out more information about replacing an RTC card, please visit 511.org. Opens in new window
If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883.
Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursem*nt of any cash fares you feel have been mistakenly charged to your card.
No, every rider needs their own card or device (phone or watch) to pay for fares.
You have several options:
Add Clipper to your phone before you take-off!
- You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the “+” plus icon. Select Clipper card and follow the instructions to add a card and load value. See the Apple Pay How-To page for more details.
- To add a card to your Android phone, open Google Pay and click the + sign. Select "Transit card" and "Add Clipper card". Select "Add money" and follow the steps to continue purchasing a card and adding value to it. See the Google Pay How-To page for more details.
You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Francisco’s transit system. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. For more information, visit Sales and Service Locations.
At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system.
You have several options:
- You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus “+” icon. Select Clipper card and follow the instructions to add a card and load value. See the Apple Pay How-To page for more details.
- To add a card to your Android phone, open Google Pay and click the + sign. Select "Transit card" and "Add Clipper card". Select "Add money" and follow the steps to continue purchasing a card and adding value to it. See the Google Pay How-To page for more details.
- You can order a card and value online but note we can only mail cards to domestic addresses. To order a Clipper card, visit Get Card. You can also order value at the same time. Your card should arrive within 5 to 10 days.
If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if there’s an issue with your account or an issue with the equipment at the bike share station.
Please note that you cannot use your phone to unlock bikeshares. You will still need to use your plastic Clipper card for this.
Tagging on with a plastic Clipper card or mobile Clipper card:
- Center the card or device over the "Tag Here" graphic on the screen.
- On a successful tag, lights and a "Travel OK" screen will appear on the machine.
- The tag will not register if you place your device or card too low or high on the screen.
Tagging on with Clipper on Apple Watch:
- Center your Apple Watch display over the "Tag Here" graphic on the screen—you might have to hold still or rotate your wrist to align the device properly.
- On a successful tag, your Apple Watch will beep, and lights and a “Travel OK” screen will appear on the machine.
- The tag will not register if you place your device or card too low or high on the screen.
