FAQs
How do I speak to an actual person at USPS? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
What do I do if the USPS says delivered but no package? ›What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.
What happens if the USPS loses my package? ›If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe).
Is there a USPS customer service number? › Is it possible for a package to say delivered when it's not? ›Delivery Delay or Carrier Error
Shipping carriers can even mark an item as delivered a little early, and it may not arrive until several days later. Sometimes, a package may be delivered to a neighboring address by mistake. In this case, it's wise to check with your neighbors to locate the package.
If a package is delivered to an address that does not match the address label and is unretrievable, the carrier is responsible for the loss, which will be in the amount insured by the shipper, or up to $100 if the shipper did not insure the shipment. The shipper is responsible for reporting the loss to the carrier.
What happens if a package doesn't get delivered? ›If after seven days there is still no sign of your package, you can submit a Missing Mail Search Request. This can activate a parcel's tracking numbers in the USPS database and might provide you with updated tracking information.
Why was my mail scanned but not delivered by the USPS? ›If you are concerned because a piece of mail was scanned but not delivered, do not panic. Instead, wait one business day and see what happens. If the USPS has not delivered the mail piece after two business days, contact the post office and inform them that something has been lost or stolen.
What do I do when USPS fails to deliver? ›If we missed you when we tried to deliver your mail, you can schedule a Redelivery online using a tracking number or the barcode number shown on the back of your PS Form 3849 - We ReDeliver for You! Scheduling a Redelivery is free.
Who is at fault if USPS loses a package? ›Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.
How long before the USPS considers a package lost? ›
For most mail classes, the package must be lost for at least 7 days from the date of mailing before you can initiate a request to have the USPS search for the missing mailpiece.
Who is responsible for lost package in mail? ›The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.
How to talk to a human at UPS? ›If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support.
How do you contact your local postmaster? ›Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
Can I track exactly where my USPS package is? ›Whether you are the sender or recipient, you can track your item: Online: Use USPS Tracking® on the United States Postal Service® website. By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message.
Why am I not getting my mail from the post office? ›Make sure there are no inconveniences for the carrier that limit access. Postal workers are not obliged to deliver mail if free and safe access to the mailbox is not provided. A vehicle may be parked in front of it, or a fallen tree limb, a huge pile of snow, or some other object could be blocking the way.