How do I earn points?
You’ll earn 10 points for every $1 you spend on food when you place an order in the Wendy’s app, Wendy's online or scan your QR code at the counter, pickup window or kiosk.
You have to literally purchase an item from Wendy’s to earn points. Redeemed offers/rewards, discounts from coupons, taxes, fees or tips, or orders placed in third party delivery apps do not earn points.
There are also opportunities to earn bonus points on certain items and to complete challenges and a bunch of other fun stuff so check the app frequently for updates.
Can I earn points if I order in-restaurant or through the drive thru?
Yep. Just scan your QR code at the counter, pickup window or kiosk before you pay for your order.
Will I earn points for delivery orders?
If you place the delivery order through the Wendy’s app or website you will — minus any taxes, fees, and tips, of course.
Pro-tip: You can apply rewards and/or mobile offers to delivery orders placed through the Wendy’s app or website, too! You just don’t get points on the amount discounted.
BTW, if you order Wendy’s through DoorDash or Grubhub, Postmates, Uber Eats, or any other third-party delivery service, you don’t earn points. As of now, anyway. That could change in the future, though.
Can I earn points if I use a Wendy’s gift card?
You will earn points on orders paid for with a Wendy’s gift card, as long as you scan your QR code at the counter, pickup window or kiosk. But you will not earn points when you buy a Wendy’s gift card itself. Make sense?
Can I still earn points while redeeming a reward or mobile offer?
Sure can. You won’t earn points on the amount discounted from the reward and/or offer, but you will earn points on the balance of your order – minus any taxes, fees, and tips.
How long does it take points to appear in my account?
Points should appear within two hours of your purchase. Only points that display in your account balance are available to use in the Rewards Store. If you aren’t seeing points for your recent transaction, you can fill out our Rewards Receipt Submission Form within 24 hours of your purchase.
What if I forget to scan my QR code at the restaurant?
We get it: dead batteries, distractions, straight up forgetting. Stuff happens. If you forgot to scan for points at our restaurant for any reason,fill out this Rewards Receipt Submission Form and attach a clear image of your receipt. Our team will review and award you points for eligible purchases.
Here are the guildelines (and some stuff our lawyers want you to know):
- You must submit the form & photo within 24 hours of your purchase. Any submissions past 24 hours will not be accepted, and any purchases made prior to the launch of Wendy’s Rewards are not eligible for points.
- Form must be filled out completely. If something doesn’t match – like you put an email address that isn’t tied to your My Wendy’s account – we won’t be able to find you and award you your points.
- You’ll be awarded points for your eligible purchase, less any tax, rewards/offers/discounts redeemed, delivery/service fees and tips up to a maximum of 100 points.
- Maximum of one claim per 24-hour period, and four claims per calendar month.
- Claims can take up to 14 days to be reviewed and points awarded.
- Don’t forget, points are automatically awarded from any mobile order, but may take up to two hours to appear in your account. If you aren’t seeing your points within two hours of your purchase, proceed with filling out our Rewards Receipt Submission Form.
