What are the various Return Services and how do they work?: UPS (2024)

FAQs

How does UPS return service work? ›

UPS provides various return services that allow you and your package recipients to return goods by paying a nominal fee. With this Return Service, UPS sends a return label via e-mail to the recipient you specify. The recipient prints the return label and attaches it to the package being returned.

This Return Service allows you to create a return label and send it to the recipient with your shipment or separately. UPS Returns - Print and Mail Return Label. With this Return Service, UPS prints your return label and sends it to the party making the return.

With UPS Mail Innovations Returns, your customers can conveniently return their packages using their mailbox, postal carrier, local post office or any postal drop box nationwide. In addition, customers can call the USPS for a free pickup right from their doorstep.

Merchandise Return Service is end-to-end service. The consumer places an enclosed return mailing label on the item and puts it in the mailstream. The Postal Service transports the parcel to the designated postal facility shown on the label, where the postage is calculated and deducted from the merchant's account.

Drop your items at The UPS Store

You don't need to have your items boxed or labeled with this method. Instead, The UPS Store will pack, label and ship your return for free. UPS will email you a return shipping code ahead of time that you'll need to show to an employee upon arrival.

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a refund for the item(s) minus any return fees, and a coupon for the shipping charges.

Another thing about returned packages with UPS is that they aren't free 🙈 You have to pay the return postage, plus any related costs of intercepting a package or surcharges. Learn more about the different UPS surcharges.

All UPS Ground packages are guaranteed to be delivered within 1-5 business days.

A UPS driver will attempt to collect the return package one time. If it is not available for collection, the UPS driver will leave a return label at the collection location. Your customer can then take the package to any UPS location, provide it to a UPS driver, or request a UPS On-Call Collection^®.

Does UPS pickup returns for free? ›

UPS will pick up all packages with a single pickup request; you'll not be charged additional pickup fees per package.

UPS Access Point locations are local businesses that offer a convenient alternative option to receive or drop off ready-to-ship packages, including returns.

The main difference between UPS Mail Innovations and UPS SurePost is their specialty in the types of packages they process. UPS Mail Innovations - best for smaller and lighter packages that weigh less than one pound. UPS SurePost - best for heavier packages within the 2-20 pound range.

Parcel Return Service (PRS) is a dedicated returns service for shippers with a high volume of returns. Get convenient prepaid, preprinted return shipping labels that meet USPS specifications. Return items should be picked up from a Return Delivery Unit or a Return Sectional Center Facility.

Online: You can apply for a refund with a free USPS.com account. At a Post Office: You can also go to any Post Office and fill out Part I of Form 3533 (in duplicate) and submit it along with your original customer copy of Label 11.

Yes, you can drop off USPS labeled packages at UPS stores.

Postal employees and our high-speed equipment have only a brief second to look at an envelope, read information and enter it for processing. Mail with insufficient information or mail that has insufficient postage is rejected and returned to the sender with the endorsem*nt “Return to Sender." This endorsem*nt is very ...

The UPS Store

Customers can also choose to return eligible items free of charge at more than 4,768 UPS Stores nationwide with no box required for most items.

10 Days Returnable

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Amazon Returns are now accepted at all Kohl's stores (excluding Anchorage, Alaska). Return eligible Amazon.com items to Kohl's stores and save yourself time and money. What could be more convenient? Free Amazon Returns regardless of reason, that's what's more convenient!

Does UPS do free pickup returns? ›

We provide UPS On-Call Pickup free of charge for most services, domestic and international. However, you will be assessed a fee for occasional pickups (not recurring) of packages sent using UPS Guaranteed Ground.

Return Charge

Applicable transportation costs plus a US$10 surcharge per undeliverable shipment apply to any return, at the shipper's expense.

You can generate a Return Service Customer Receipt for a UPS Print Return Label shipment or customer instructions and a receipt for a UPS Electronic Return Label shipment. To generate a Return Service Customer Receipt for a UPS Print Return Label shipment: Set the system preference.

On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. Within the US, sellers can purchase return shipping labels directly via Reverb.