What is an Amazon Courtesy Credit? (2024)

If you’ve used Amazon for retail purchases (and most of us have), then you may have seen an e-mail or an in-app notification about something called an Amazon Courtesy Credit. This notification may have confused you, because Amazon doesn’t go out of their way to publicize or explain the credit. In this article, I will show you what the credit is for, how it applies for your purchases, and how to know whether you have any courtesy credits on your account.

What is an Amazon Courtesy Credit? (1)

The most likely way you’ve heard about the courtesy credit is via an e-mail from Amazon that reads something like this:

Hello,We are writing this email because you were eligible to receive a courtesy credit for your recent order(s), but it didn’t apply correctly. To correct this, we’ve issued a $10 courtesy credit to your account. You can use this credit to buy an eligible item shipped and sold by amazon.com and it will automatically apply the next time.We value your business and hope to see you again soon.Sincerely,Customer ServiceAmazon.comPlease note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

How Do I Get the Courtesy Credit?

There are three basic ways to get the courtesy credit.

One way is if you are an Amazon Prime customer, and you are shopping in the Toys & Games category (primarily), and you purchase some items in that category. When you go to checkout, you may have several options for shipping. For example, you might have an option to use your Prime shipping to get the items in two days or less (free shipping), and you might also have the option to use regular shipping and get the items in seven days or less (also free shipping). Well, why would you ever choose to use the regular shipping? Because sometimes if you do, Amazon will issue you with a $5 Courtesy Credit. There are no guarantees here – Amazon does not have to offer you anything at all. But if you’re ordering a gift for your kid’s next birthday and it’s a month away, you might try the slower shipping option to see if it gets you something for nothing.

The second way is if Amazon makes a mistake in your shipping process somewhere or fails to give you a credit that you were otherwise entitled to. If this happens, rather than issue you a refund on the extra shipping you paid, Amazon will give you a Courtesy Credit for use on a future purchase. Other common reasons for this credit appearing are a late delivery or a delay in order processing.

The third way to get a Courtesy Credit is to call Amazon with a complaint about something you have purchased. If the customer service representative you are talking to feels like Amazon was at fault in your complaint, they may offer you a $5 or $10 (or even more) Courtesy Credit by way of apology for the inconvenience or expense you were put to. This is again entirely their option; calling up and demanding Courtesy Credit is probably not a winning strategy.

What is an Amazon Courtesy Credit? (2)

How Can You Spend Amazon Courtesy Credit

Generally speaking you can only spend Amazon Courtesy Credit on items that are both sold and shipped by Amazon. That is, if you order something that is listed on Amazon but provided and shipped by a third party, you can’t use your Courtesy Credit. Your Courtesy Credit will automatically be deducted from any transaction that qualifies when you check out, for example:

How Can You Check Your Credit Balance

Checking your credit balance is easy. Simply visit the credit balance link and click the button, and all your credit balances will be displayed. If you don’t see a category for Courtesy Credit, you haven’t got any.

We’ve got more Amazon resources for you to check out!

We’ve got a guide to getting the lowest price on Amazon.

Here’s our tutorial on watching Prime Video on Chromecast.

Here is our overview of some of the best Amazon price trackers.

We’ve got a tutorial on whether you can get a refund from Amazon after a price drop.

For the privacy minded, here’s how to delete your purchase history on Amazon.

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What is an Amazon Courtesy Credit? (2024)

FAQs

What is an Amazon Courtesy Credit? ›

Amazon

Amazon
Amazon.com, Inc., doing business as Amazon (/ˈæməzɒn/, AM-ə-zon; UK also /ˈæməzən/, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
https://en.wikipedia.org › wiki › Amazon_(company)
Courtesy Credit is a special type of reward assigned by the platform (Amazon) on any specific action or to mitigate any damage. It has been seen that you get credits after you file some particular complaints. Amazon Courtesy Credit is different, but most people confuse it with a gift card or promo code.

How much credit do I have in Amazon? ›

To view your available Amazon product voucher balance, go to. To view your Amazon Store Card balance, visit www.syncbank.com/Amazon. To view your Amazon Rewards Visa Signature card balance, visit www.chase.com/Amazon.

What is Amazon credit balance? ›

Your Amazon credit balance can be used to make purchases, instead of directly using a credit or debit card. Your credit balance can be replenished at any time by heading to the "Gift cards" section of your Amazon account. Visit Business Insider's homepage for more stories.

Why do I have an Amazon promotional balance? ›

Earned by participating in promotional activities, such as surveys, special offers, or purchasing eligible items. May have restrictions on what items can be purchased with the promotional credits.

How do I find out how many credits I have on Amazon? ›

Quick Steps

Go to https://www.amazon.com/norushcredits in any web browser. Log in with your Amazon Prime account. Find your digital credits under "Total Rewards."

Do you need good credit for Amazon? ›

While specific criteria can vary, a good credit score—typically around 670 or higher—will give you higher chances for an Amazon Visa approval. This score indicates to lenders that you're a responsible borrower, increasing your attractiveness as a candidate for credit.

Does Amazon run your credit? ›

We will not use a credit report to determine your eligibility. You acknowledge that your Monthly Payments purchase is for personal, family, or household purposes and not business purposes.

How do I use a credit on Amazon? ›

How to Use Your Amazon Credits. 1. Find the digital music, book, item, amazon video, or album you want, click the “Buy” button, and the dollar amount of your credit will automatically be applied to your purchase. You can use these credits along with promotional rewards or promo codes.

Does credit balance mean I have to pay? ›

If the total of your credits exceeds the amount you owe, your statement shows a credit balance. This is money the card issuer owes you. You can call your card issuer and arrange to have a check sent to you in the amount of the credit balance. Your card issuer may ask you to submit this request in writing.

How does credit balance work? ›

A credit card balance is the amount of credit you've used on your card, which includes charges made, balances transferred and cash advances (like ATM withdrawals). You can think of it as the amount of money owed back to the credit card issuer. If you don't owe a balance, it will appear as zero.

Does Amazon courtesy credit expire? ›

Do courtesy credits get expired? Yes, Amazon expiration of digital credits will be mentioned in the email when you any courtesy credits. Therefore, it is advised to use credits as soon as possible before it expires.

How long do Amazon promotional credits last? ›

Any unused promotional credit will expire after 30 days from the date the promotional credit is applied.

What can you get with Amazon digital credit? ›

Depending on the offer, you can use your rewards to shop for select digital products, including instant video downloads, Kindle, eBooks, Digital Music, and Amazon Appstore apps. Rewards are automatically applied at checkout.

How do I figure out how many credits I have? ›

To get a rough idea of how many credits you have, count the number of classes you've passed and multiply it by three. Courses are often worth three credits each — but not always.

How to use Amazon no rush credits? ›

You can use this reward by logging on to Amazon.com, or browsing your smart phone, tablet, e-reader, TV or streaming device. Find an eBook, Prime Video, Digital Music, or app from Amazon Appstore that you want to purchase and we'll automatically apply the reward at checkout.

Do you have to pay back Amazon credit? ›

You need to make monthly payments on your balance by the payment due date. Please know that although you must pay at least the minimum payment due each month, you can always choose to pay the full statement balance or any amount in between.

Does Amazon credit balance expire? ›

No. There is no expiration date for the balance you reload. Learn more from Amazon.com Gift Card Terms and Conditions.

Can I withdraw Amazon Pay balance to my account? ›

You can transfer your Amazon Pay balance to your bank account by simply navigating to the Amazon Pay section in your Amazon app. Tap on 'Send money', then tap on the option 'Bank Transfer'. Here, you will have to enter some basic details like account number, IFSC code, etc.

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