3 Ways to Get a Tracking Number - wikiHow (2024)

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1Locating Your Tracking Number in Your Email

2Finding Out Your Tracking Number over the Phone

3Using Your Tracking Number to Track a Package Online

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Last Updated: November 2, 2022References

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Most of the time when you order something online, you’ll be given a unique tracking number that makes it easy to keep up with the shipping status and current location of your package. A package’s tracking number will usually be included in your shipping confirmation—all you have to do is click the link to see where it is. You can also plug the number directly into the website of the shipping service that’s handling the package. If you've lost your tracking number or never got one in the first place, contact customer service to have a number sent to you and get an on-the-spot update.

Method 1

Method 1 of 3:

Locating Your Tracking Number in Your Email

  1. 1

    Check your email for your shipping confirmation. Whenever you make an online purchase, getting a tracking number is as easy as keeping an eye on your inbox. In most cases, you'll receive an email saying that your package has been shipped within 1-3 days. If you haven’t received a shipping confirmation within 3 days, message the seller and ask them to confirm that it's been scheduled for delivery.

    • Be sure to dig through your spam and trash folders, as well. Shipping confirmations from unknown senders can sometimes end up in one of these mailboxes by mistake.[1]
    • Once you get your shipping confirmation, save it to your archives. It's useful to have your transaction history on file in case your package never arrives, or a dispute arises between you and the seller.
  2. 2

    Look for your tracking number in the shipping confirmation. Scan the body of the email until you see a long string of numbers. Most tracking numbers are between 10 and 30 digits long, and each one is uniquely generated for a specific order. You’ll use your tracking number to keep up with the status of your shipment.[2]

    • Your tracking number may be listed under a heading that says something like “Track This Order” or “Track Your Package.”
    • Be aware that you won’t receive a tracking number until the order has actually shipped. If your order is still being processed or there’s a separate handling period, you won’t be able to track it until it’s in the mail.[3]

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  3. 3

    Click the link in the tracking number to pull up your tracking info. To make it easier on the customer, sellers will often insert tracking numbers in the form of hyperlinks. That means that when you click them, you’ll be directed straight to the shipping company’s website. There, you’ll find all the information you need on your package’s shipping status and current location.[4]

    • If you’re having trouble locating your tracking number, look for the tell-tale blue underlined text. One of these links is most likely your tracking info.[5]
    • Anytime you want to get an update on the status of your shipment, all you have to do is go back to your email and open the link again.
  4. 4

    Copy and paste the tracking number if it’s not a link. Unfortunately, it's not always possible to access your shipping info at the press of a button. If your tracking number isn’t clickable, highlight the entire number and right-click to select the option to “Copy.” You can then go to the shipping company’s website and paste the number into their tracking form.

    • Make sure you only copy the tracking number itself. If you highlight any of the surrounding text by mistake, you won’t be entering a valid number.
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Method 2

Method 2 of 3:

Finding Out Your Tracking Number over the Phone

  1. 1

    Look up the shipping company’s contact information. It’s also possible to find out a tracking number by phone with most delivery services. Click the “Contact Us” link near the bottom of the company’s website to pull up a phone number you can use to get in touch with a customer service representative. If there are multiple numbers, make sure you use the one specified for shipping inquiries.

    • Before contacting the shipping company, read through the FAQ page on their website. You might be able to find the information you’re seeking there.
    • Phoning customer service may seem like a chore, but it could be the only way to get hold of the tracking number for your shipment if you never received one from the seller.
  2. 2

    Call the company’s customer service department. If prompted, press the button that corresponds to the nature of your call (in this case, tracking a package). You’ll be connected with a representative, from whom you can request information about your tracking number, the status of your package, or the shipping process in general.[6]

    • The number for UPS customer service is 1-800-742-5877. For international shipping, call 1-800-782-7892.[7]
    • You can reach FedEx’s customer service department by dialing 1-800-463-3339.[8]
    • To speak to someone from USPS, call 1-800-222-1811.[9]
  3. 3

    Ask for the unique tracking number for your shipment. In the event that you lost or failed to receive a number, the shipping company's customer service rep will be able to look it up or issue you a new one. Once you have your tracking number, you can use it to find out where your package is at any time.[10]

    • Be prepared to supply a few pieces of personal information to help the representative bring up your shipment. They may ask for your name, phone number, or email address, or the exact details of your order.
    • Don't forget to write your tracking number down so you'll have it on hand for future reference.
  4. 4

    Provide your tracking number for a quick update. If you already know your tracking number, read it off exactly as it appears on the shipping confirmation. The representative can then use it to check the status of your package while you have them on the phone. Oftentimes, they’ll even tell you the exact location and expected delivery date of your shipment.

    • Calling customer service for your tracking info needs can be useful in situations where you don't have immediate access to a computer or mobile device.
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Method 3

Method 3 of 3:

Using Your Tracking Number to Track a Package Online

  1. 1

    Identify your tracking number in your email or product receipt. Check your shipping confirmation to find the unique tracking number assigned to your order. It should be clearly displayed somewhere in the body of the email. Once you know your tracking number, getting shipping updates is a breeze.

    • It may be a good idea to jot down your tracking number on a separate piece of paper in case you lose the original email confirmation.
  2. 2

    Visit the website of the shipping company handling your order. At the top of your shipping confirmation or receipt, you should see the name of the delivery service used by the seller. Enter the URL of the company’s website into your browser, or try clicking the link in the logo to be redirected immediately. All the shipping-related actions can be managed online.[11]

    • If you’re not sure how to get to the company’s website, run a quick search for them by name. They should be the first link that pops up.
    • On certain search engines, like Google, it's even possible to enter your tracking number directly under the company's link in the search results!
    • In the US, FedEx, UPS, and the United States Postal Service are the most common delivery services used to ship packages commercially.
  3. 3

    Put in your location. If it's your first time on the shipping company’s website, you may be prompted to specify where you are. Select your continent, then scroll down the list until you find your home country. Clicking your country of origin will take you to the main page, where you can view your tracking history, change your delivery options, or ask a question about your order.[12]

    • You’ll also be able to choose your preferred language if more than one is spoken where you live.
    • Most of the major delivery services handle shipments all over the world, so you should have no problem tracking a shipment no matter where you’re located.
  4. 4

    Find the “Tracking” option. From the main page, look for a place where you can go to input your tracking information. In most cases, this will be a link or search bar near the top of the page. The FedEx website, for instance, has a dropdown tab labelled “Tracking” that allows customers to provide a tracking number without having to navigate elsewhere on the site.[13]

    • On the UPS website, a tracking form appears in the “Quick Start” menu as soon as you pull up the main page.[14]
  5. 5

    Plug your tracking number into the search bar. Enter your tracking number exactly as it appears in the shipping confirmation, with no dashes or spaces. You can also copy and paste it directly from the email to save time. You’ll then be shown your package’s shipping status, as well as its current location and expected delivery date. It's that simple![15]

    • On most websites, it’s possible to look up 20-30 tracking numbers at once.[16]
    • If no results are produced or you get an error message, double check that the number you provided was correct.
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  • Question

    Can I track certified mail?

    3 Ways to Get a Tracking Number - wikiHow (16)

    Donagan

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    No. USPS offers tracking service only for Priority Mail and Priority Mail Express.

    Thanks! We're glad this was helpful.
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  • Question

    How do I find a tracking number if I deleted the email?

    3 Ways to Get a Tracking Number - wikiHow (17)

    Community Answer

    Go to your trash folder in your email account and recover the email there.

    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    As a small thank you, we’d like to offer you a $30 gift card (valid at GoNift.com). Use it to try out great new products and services nationwide without paying full price—wine, food delivery, clothing and more. Enjoy!Claim Your GiftIf wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHow

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      Tips

      • Not all tracking numbers follow the same format. Some may contain letters as well as numbers; others may even include symbols. Always enter the tracking number exactly as it appears in your shipping confirmation or order receipt.

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      • In some cases, you might be able to get an update about the status of your package by contacting the original seller.

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      • If you happen to lose a tracking number and aren’t hearing back from the seller, call your local post office. They’ll have a record of the package if it’s scheduled for delivery through USPS.

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      About This Article

      3 Ways to Get a Tracking Number - wikiHow (33)

      Co-authored by:

      wikiHow Staff Writer

      This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 300,028 times.

      19 votes - 68%

      Co-authors: 12

      Updated: November 2, 2022

      Views:300,028

      Article SummaryX

      If you want to get a tracking number for something you bought in person, scan the receipt for a number that's 10-30 digits long. Once you’ve found it, go the the shipping company’s website and type the number into the website's tracking form. If you bought the item online, the sender should send you a shipping confirmation email with the tracking number in it. If the number is blue, you can click it and it will take you straight to the tracking page. If you can't find your tracking number, read on for tips on who to call!

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      3 Ways to Get a Tracking Number - wikiHow (2024)

      FAQs

      How to get a tracking number? ›

      Your tracking number can be found in the following places:
      1. Your Post Office™ shipping receipt.
      2. Your sales receipt if you bought insurance at the Post Office™
      3. Your email confirmation if you shipped from USPS.com.

      Is there a way to track a package without a tracking number? ›

      The best way to track a package without tracking number is by setting up a USPS Informed Delivery Account. It allows you to digitally preview your mail, manage package deliveries, and track your packages. Best of all, it doesn't cost anything.

      Can someone create a fake tracking number? ›

      Some scammers have learned that they don't even have to provide working tracking numbers. They simply send what looks like a normal order confirmation email with a phony number. Recipients never check the tracking number until they haven't received a package (or received a package with the wrong items).

      What type of mail gives you a tracking number? ›

      USPS Tracking® service provides end-to-end item tracking and is available for most domestic mail products that are large enough and that are addressed to domestic locations, including to limited Army Post Offices (APOs), Fleet Post Offices (FPOs), Diplomatic Post Offices (DPO) destinations and to ZIP Codes in U.S. ...

      How do I get a free USPS tracking number? ›

      1. To obtain tracking information, customers can go to Contact USPS for the phone number and hours of operation.
      2. For telecommunications device for the Deaf/Teletypewriter (TDD/TTY), call 1-800-877-8339.
      3. Listen to automated information 24 hours/seven days per week.

      Does it cost to get a tracking number? ›

      At the Post Office, USPS tracking can be purchased for Media Mail as well as First Class Package service for a cost of $0.90 (tracking is included for free for First Class Package Service when you print postage online, but a charge is required for First Class Package Service at the Post Office).

      What do I do if I don't know my tracking number? ›

      Even if you cannot find the tracking number, you can contact the company itself and provide them with other information listed on the receipt. The company will know in which transit location your shipment was recently scanned.

      What happens if I lost my tracking number? ›

      If you do not have the tracking number, you can still file a Missing Mail request, and USPS will do what they can to locate the parcel. However, it is harder for them without a tracking number.

      Is online tracking illegal? ›

      There is no specific consumer tracking law in the U.S. at the federal level; however, Federal Trade Commission Behavioral Advertising Principles recommend that websites disclose data collection policies that are used to create targeted marketing.

      Can tracking numbers be hacked? ›

      Without access to the logistics database, the only thing the hacker can really do with a tracking number is watch the progress of the package. If he/she knows your name, he/she can call and act like you and possibly change the destination address by providing the tracking number.

      Can a tracking number be wrong? ›

      The USPS may have assigned a recycled tracking number to your shipment or the USPS scanned the shipment incorrectly. To check if this is the case, look up the Details of the tracking number. Usually, you will see a different destination and delivery time when compared to your label details.

      What is the cheapest way to get tracking on a letter? ›

      USPS First Class Package service is the cheapest option with tracking, and the package weight limit is 16 ounces.

      Is mail tracking illegal? ›

      According to legal experts at global law firm Bryan Cave Leighton Paisner, "There is no prohibition under United States federal law to the use of web beacons to track whether someone has opened an email.

      Does USPS always give tracking number? ›

      In a short answer: yes. All USPS services come with free tracking included, and each package and envelope sent with USPS has a unique tracking number printed on the shipping label.

      Can I track a package by address? ›

      While there is no such option as USPS tracking by address, you may use the Informed Delivery service as an alternative way to receive the tracking information.

      How do I get a tracking number from UPS? ›

      Most senders include the tracking numbers in their emails, but some ask you to click through to their site to check order status and obtain a tracking number. If you still can't find the tracking number, email or call the sender directly.

      Is there a free tracking? ›

      Find My Device is another Google app to track a cell phone location for free. It runs only on Android devices. Most tracker apps powered by Google are designed for locating lost phones but can also track location with pinpoint accuracy. Download and install the app on the target device.

      Why do you need a tracking number? ›

      A tracking number can help your company, or your client, recover a lost package. Tracking numbers make it easier to track the progress of the shipment from start to finish, including any stops it made along the way with addresses included.

      What tracking number has 22 digits? ›

      Look for the USPS tracking data for a package. The USPS tracking package number features 22 numbers scattered with five sets of four-digit numbers and one two-digit number at the end. Enter the tracking number into the box.

      Can you get a tracking number before shipping? ›

      Be aware that you won't receive a tracking number until the order has actually shipped. If your order is still being processed or there's a separate handling period, you won't be able to track it until it's in the mail.

      Can you reuse a tracking number? ›

      Recycled tracking numbers

      Occasionally, due to the high volume of USPS shipments, USPS tracking numbers get recycled. However, once the shipping label is scanned, the "new" tracking information for your package will appear.

      How can cookies track you? ›

      Cookies can track any kind of data about users, such as search and browser history, what websites they previously visited, what they googled earlier, their IP addresses, their on-site behavior such as scrolling speed, where they clicked and where their mouse hovered.

      Can police scan for tracking devices? ›

      For police to surreptitiously track a motor vehicle using GPS technology requires a warrant; and a passenger traveling with the vehicle-owner has a reasonable expectation of privacy under the Fourth Amendment to the U.S. Constitution.

      Are GPS trackers legal? ›

      It's generally legal to use a GPS tracking device if:

      You or your organization own the vehicle or asset to be tracked. You own the asset that might be taken without your permission. Your children (under 18) are the focus of the tracking.

      Why do hackers track your location? ›

      While many reasons for tracking a phone's location information are benign — such as seeing where a loved one might be — scammers and hackers may track phones in an attempt to steal personal data. Luckily, some telltale signs can help you spot whether your phone is being tracked.

      How do I avoid being tracked? ›

      Here are 7 simple tips to help you prevent tracking.
      1. Encrypt Your Data with CyberGhost VPN. ...
      2. Read the Privacy Policy. ...
      3. Clear Your Browser History and Cookies. ...
      4. Use CyberGhost Private Browser. ...
      5. Use Privacy-Friendly Search Engines. ...
      6. Be Mindful of What You Share on Social Media. ...
      7. Be Careful on Public Wi-Fi.
      Nov 20, 2022

      Can USPS tracking be faked? ›

      In some versions, the tracking number provided is completely fake. In other variations, the number is real and appears to work at first... until "your" item is delivered somewhere else. Either way, the outcome is the same.

      Why are there 2 tracking numbers? ›

      Repeated Tracking Numbers

      Because of the high volume of shipments sent through USPS, tracking numbers are repeated on occasion. The solution to this issue is to wait until the Post Office scans the label, then the tracking information will update accordingly.

      What should tracking number look like? ›

      The most common USPS Tracking Number Format is 20 digits (Like 9999 9999 9999 9999 9999), or a combination of 13 thirteen alphabetic and numeric characters, typically starting with 2 Two alphabets, following by 9 Nine digits, and ending by “US” United States (e.g., EA 999 999 999 US).

      What does a USPS tracking number look like? ›

      Here's what USPS tracking numbers look like: USPS Tracking: 9400 1000 0000 0000 0000 00. Priority Mail: 9205 5000 0000 0000 0000 00. Certified Mail: 9407 3000 0000 0000 0000 00.

      How much is a tracking envelope? ›

      Depending on the specifics of your envelope and where it is headed, you can expect your tracking information add-on to cost anywhere between $0.20 and $0.90 – and sometimes even just a little bit more than that.

      How fast can USPS send a letter? ›

      Mail in 1–5 Business Days; Small Packages in 2–5 Business Days. First-Class Mail® is an affordable mail service for standard-sized, single-piece envelopes weighing up to 3.5 oz and large envelopes and small packages weighing up to 13 oz.

      Is hiding someone's mail illegal? ›

      Intentionally opening, intercepting or hiding someone else's mail is the felony crime of mail theft. It comes with some heavyweight penalties, including five years' incarceration in a federal prison.”

      Can the government see your mail? ›

      By law , first-class mail is sealed against inspection, meaning that government officials may not open it without first getting a warrant from a judge.

      Can cops track down an email? ›

      Yes. They would get a search warrant for Google or whatever emailing service you used. Your ISP (internet service provider) and have access through your ISP and your Internet Protocol (your IP that is leased from the service provider) and will be able to track everything.

      Does USPS deliver on Sunday? ›

      Yes. The Postal Service currently delivers Priority Mail Express and certain Amazon packages on Sundays. Due to increased package volume, we are expanding the types of packages that will be delivered on Sundays.

      Can you get a tracking number for a package? ›

      A package's tracking number will usually be included in your shipping confirmation—all you have to do is click the link to see where it is. You can also plug the number directly into the website of the shipping service that's handling the package.

      Can I print a tracking number? ›

      Not only can you monitor the shipment, but your customer can track it as well. Most shipping companies make it possible for you to print the labels on your office printer; the tracking code may or may not be an extra service.

      Does every USPS package have a tracking number? ›

      Yes. While not all USPS packages have tracking numbers, you can track all of them. Most mail can be tracked, but not all have a tracking feature. In addition, only certain services come with a tracking number, such as First-Class Package Service, USPS Retail Ground, and Media Mail services.

      How can I create a tracking code? ›

      Here's how you'd go about building UTM codes in HubSpot.
      1. Navigate to your Analytics Tools. ...
      2. Open the Tracking URL Builder. ...
      3. Open the Tracking URL form to create a new UTM code. ...
      4. Fill in each attribute of your UTM code and click "Create." ...
      5. Use the shortened link in your marketing campaign.
      6. Measure your success.
      Sep 1, 2022

      Should I get a tracking number? ›

      A lost package might have simply been delivered to the wrong house on the customer's street. The package also might have been misplaced in a depot along the delivery route. Either way, a tracking number will make it easier to find the package and have it delivered to the proper destination.

      Can I track a package with just my address? ›

      While there is no such option as USPS tracking by address, you may use the Informed Delivery service as an alternative way to receive the tracking information.

      What is an example of a tracking number? ›

      The most common USPS Tracking Number Format is 20 digits (Like 9999 9999 9999 9999 9999), or a combination of 13 thirteen alphabetic and numeric characters, typically starting with 2 Two alphabets, following by 9 Nine digits, and ending by “US” United States (e.g., EA 999 999 999 US).

      What to do if you lost a tracking number? ›

      If you do not have the tracking number, you can still file a Missing Mail request, and USPS will do what they can to locate the parcel. However, it is harder for them without a tracking number.

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