A Guide to the LOFT Return Policy (2024)

FAQs

How strict is LOFT return policy? ›

Plan on making your returns to Loft within 30 days of the purchase date. Beyond 30 days and you will be refunded in merchandise credit. Loft does have a holiday return window. You can return purchases made from November 1, 2022 to December 24, 2022 through January 31, 2023.

Online purchases may be returned or exchanged within 30 days of the original purchase. Items must be unused and have the original packaging and tags. Used items will not be refunded. Return shipping will be the customers responsibility, items may be returned in store at no cost.

Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor location with the exception of select merchandise explicitly noted in our return policy below. Please note, we cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations.

Return Policy

All returns must be initiated within 30 days of the original purchase date. Upon receipt, we will credit the customer's original payment method for the price of goods returned. Shipping costs (both ways) will be the responsibility of the customer. To initiate a return, simply contact us.

Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.

Shop our plus size new arrivals at LOFT & find feminine, flattering and versatile plus size women's clothing in sizes 16-26: new plus size tops, new plus size dresses, pants, fashionable accessories & more. You'll find fresh takes on trendy plus size clothing & new look plus clothing.

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.

DON'T think buying online means fewer rights

These give a legal right of 14 days to cancel the order after receiving it, and a further 14 days to send most goods back for a full refund (including outward delivery costs), even if there's no fault. You'll usually need to pay for the return delivery.

LOFT Outlets carry a more youthful look and more casual styles, while the Ann Taylor Factory stores cater more to professionals. Both divisions sell suits, separates, dresses, shoes, and accessories designed for professional women. Also, there usually is a nice selection of petite sizes at both stores.

Who pays shipping on returned item? ›

On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. Within the US, sellers can purchase return shipping labels directly via Reverb.

If you've signed off on the letter or package, then you will need to pay the postage to send it back.

A product return policy should clearly state: The duration for return. Some retailers offer two weeks, others allow a year. Retailers also need to consider the legal requirements for their product, industry, and location.

4. Loft. Loft's clothing typically runs big. Loft, which also sells clothing in women's sizes only, has a reputation for its vanity sizing, as documented in numerous Reddit threads.

According to PLUS Model magazine, "In the fashion industry, plus size is identified as sizes 18 and over, or sizes 1X-6X and extended size as 7X and up". The article continues "Susan Barone [...] shared, 'Plus sizes are sizes 14W – 24W. Super sizes and extended sizes are used interchangeably for sizes 26W and above.

Here's an overview of your rights as a consumer.

You can return something if it doesn't do what you'd reasonably expect it to or it isn't of acceptable quality. However, stores don't have to take it back if you change your mind or if you find a better deal somewhere else.

What can I do if a company refuses to refund my money? ›

If a consumer has changed their mind about a product, a business need not provide a refund. However, a supplier must abide by any particular store policy for such cases (for example, offer a credit note). In certain circ*mstances, a consumer has no remedy even though the supplier has breached their Consumer Guarantee.

If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note. Be warned that, if that item is now in the sale, your credit note will reflect that price.

Free returns shipping is exactly what it sounds like; a retailer covering the cost of customers shipping returned items to their warehouse or distribution center.

The LOFT rewards program provides members with many benefits. Besides earning points for purchases, the LOFT membership offers birthday rewards and free shipping on purchases of $75 or more.

As always, we gladly accept returns and exchanges of new, unused merchandise accompanied by a receipt free of charge. Returns and exchanges must be made within 30 days of receiving your order. We will accommodate a one-time price adjustment on full-price items within 14 days.