I've been tracking my package, but it doesn't seem to be moving. Why?: UPS (2024)

FAQs

Why isn't my package moving when I check tracking? ›

Why isn't my package moving when I check tracking? Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination.

Although delays and issues are rare, they can occur for various reasons. If your parcel has stopped tracking for a few days, then there may be complications with your delivery. Please contact our live chat team on the below link if this is the case so that look to resolve any issues as quickly as possible.

There are a few reasons why your package status may not be updated right away: If you drop your package off after hours, USPS or UPS won't scan it in until the next day. It's in queue at a USPS or UPS facility. The postal workers or UPS workers scanning packages simply didn't get to it that day.

It means it's being prepared to be shipped out, they get a crap load of packages every day so they need to be sure everything is going where it's supposed to go.

Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.

Contact USPS customer service

The easiest way to get help is to call the USPS service hotline at 1-800-275-8777 for answers and information on any tracking update questions. You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811.

USPS First-Class & Priority Mail

There could be a few reasons why your USPS tracking scan is not updating. In some cases, tracking information may not be available for a newly-shipped package, or the package may not have been scanned by USPS at the next step in its journey.

Customers are usually advised to allow up to 24 hours for their shipment's UPS tracking number to be logged by the carrier. If your shipment's UPS tracking is not updating, it could be that the package is yet to be picked up by the courier or that it has been picked up but yet to be scanned.

This system updates every two to three minutes, so they're not lying when they say it's live. If you do not want to sign up for UPS My Choice® you can still track your shipment by pasting the tracking number into the designated field on the UPS website.

The package stays in transit until the driver/postman delivers it. When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company's depots for further checks or stuck in customs.

How do I get my UPS package moving? ›

Contact USPS Customer Service

This number – 1-800-275-8777 – will get you with the USPS customer service support hotline on the phone, giving you a chance to explain your situation, provide your tracking information, and see if the USPS can find your package (and give you an update) using their backend tools.

If the package couldn't simply be left, the tracking status will show UPS InfoNotice was left. If no InfoNotice is present, it means the package either hasn't been delivered or has been lost or misplaced. If your package's status shows a missing delivery, your first step is to contact the shipper.

Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories.

Please visit our Customer Help and Support Center or call 1-888-742-5877.

'In transit' means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck.

While the status “in transit” means your parcel is moving, sometimes your package may no longer be progressing towards its destination, and it is either kept in one of the courier company's depots for further checks or stuck in customs.

The USPS updates its tracking within 24 to 48 hours. In theory, it updates each time a package arrives at a facility. The postal worker should also scan the package from time to time to update its tracking. However, circ*mstances can occur that make scanning often impossible.

If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.

Not necessarily. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped.

Can a package be delivered without being scanned? ›

Packages are typically not scanned in for 24 hours or more when they are dropped off and it's not unusual for a package to not have updated tracking for 1-2 days even if it's moving within the network.

Once the shipment is moving within the UPS network, the tracking status will be updated.

Tracking at UPS is very accurate. Your package will arrive very close to exactly when the website tells you. If you use the text notifications feature you will be alerted immediately when the package is delivered at your door.

Members of UPS My Choice can use the live map called “Follow My Delivery” to view the location of selected packages in relation to the delivery address. The package icon updates every 2-3 minutes as the package moves towards its destination. Parcel Monitor's UPS package tracking tool will update all of your UPS orders.

UPS offers a number of expedited options to meet your unique needs and price point, including: UPS Next Day Air^® Early. UPS Next Day Air.

USPS Retail Ground: 2 to 8 business days. Package Services (including Media Mail, Bound Printed Matter, and Library Mail): 2 to 8 business days. Parcel Select (including Parcel Select Lightweight): 2 to 9 business days. Periodicals: 3 to 9 business days.

Delayed Retail Shipment Reasons #1-3: Traffic, Weather, and Delivery Vehicle Breakdowns. As the most common reasons for delays, these three delay-causers are also the most tricky to communicate to customers.

How To Request a UPS Delivery Intercept. You can request an intercept from the tracking detail page when tracking your package or you can follow the steps below to request one from your shipping history. Please note: you must request an intercept prior to the first delivery attempt.

If you want to pick up your package at a UPS Customer Center, your request must be received by 7 p.m. If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days.

What does your package is moving within the USPS network mean? ›

The package is moving through the USPS network and is on its way to the next USPS sorting or destination facility, where it will be scanned in upon arrival.

No, there's no reason to worry. The USPS scans your package at every checkpoint on the route. However, sometimes that doesn't happen. There can be multiple reasons for this, including weather conditions, broken barcode, holiday season, etc.

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

Informed Delivery sends one update per day, in most cases around 9 a.m. If you have mail due it sends updates each day. It does not update on federal holidays or Sundays. Updates are sent to your email address. You can also check your dashboard however you need to remember that there is only one update daily.

Once your UPS claim with supporting documentation has been issued, processing takes on average 8-15 business days. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days.

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.

Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses.

On the day that your order is ready to ship, we assign the UPS tracking number. Until UPS scans that number and loads your project into the truck, it will show up as invalid. If you attempt to track your order, try it after 8pm ET or the following business day for best results.

Shipments that do not require a signature can be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office (which would be noted in a yellow UPS InfoNotice^® left by the driver).

If you notice the tracking status reads "Label Created", that means the shipment has been paid for and it's awaiting the first "in-transit" scan by the carrier. Occasionally, shipping statuses can remain in the "Label Created" stage for 1-2 business days after the seller has dropped the package off with the carrier.

Can a package move without being scanned? ›

Packages are typically not scanned in for 24 hours or more when they are dropped off and it's not unusual for a package to not have updated tracking for 1-2 days even if it's moving within the network.

Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces. Click on “Check Status”. View the scan history and status information of your package.

Who do I contact for additional help? You may call this phone number to obtain additional information on USPS Text Tracking: 1-800-222-1811. To obtain help from your mobile device, use any of the following: HELP, INFO, or AIDE.

How long does it take for tracking to show up on UPS? A few seconds to a few hours. Some shipper batch there updates to UPS, and send them few times a day. Once at UPS computer the Tracking sill show up within a minute or two.

If that fails as well, the package will just get delivered without a scan. Scanning is critically important to USPS (so much so that other things are put on hold until a scan issue is settled) and they will do everything humanly possible to get the tracking number into the system.

Right of Inspection

UPS reserves the right to open and inspect any package tendered to it for transportation.

The three stages of the shipping process consists of receiving, processing, and fulfilling an order. These stages impact how quickly and accurately you can prepare a customer order and have it shipped directly to its end destination.

If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.

The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

Does USPS actually investigate lost packages? ›

Here's how it works: the USPS processing centers send all their undeliverable mail to the Mail Recovery Center. They scan and open the packages to look for identifying info that may help get the package to its rightful owner—if the item has a value of $25 or more.