Product Help & Support | Samsung Australia (2024)

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Product Help & Support | Samsung Australia (2024)

FAQs

Product Help & Support | Samsung Australia? ›

(b) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603.

Who do I contact about my Samsung TV? ›

As always, we're ready to serve you online at Samsung.com with round-the-clock chat, and on Facebook Messenger and Twitter. You can reach us by phone at 1-800-SAMSUNG.

Is there a free phone number for Samsung? ›

How do I get a manual for my Samsung TV? ›

How to find your e-Manual using your TV
  1. Navigate to Menu.
  2. Select Settings.
  3. Select All Settings.
  4. Select Support.
  5. Select Open e-Manual.

How do I complain to Samsung? ›

Connect with Samsung
  1. Whatsapp us. Connect with us on WhatsApp. WHATSAPP US.
  2. Email us. For General queries & complaints, Get a response within 24 hours. EMAIL SUPPORT ↗
  3. Write to Service Head. Email for any unresolved customer service queries. CLICK HERE.

Does Samsung charge for tech support? ›

Services and Charges.

Samsung will charge you for the Services based on the description of the symptoms or malfunction that you describe to Samsung. If you cancel the Service by 4pm on the day prior to the scheduled Service date, there is no charge to you.

Can a Samsung Smart TV be fixed? ›

You can book a repair with Samsung support and we will help you get your issue sorted. When receiving a home visit from any of the Samsung support team it is important that you prepare your TV or appliance for the technician's arrival.

How long is the warranty on a Samsung TV? ›

5 YEAR WARRANTY: REDEMPTION PROCESS & DETAILS

If you have any problems using the online registration site please contact our Customer Support team on 0333 000 0333.

Is Samsung customer service 24-7 USA? ›

Samsung Care+: Support 24/7, Protection & Warranty.

How to fix Samsung TV picture problem? ›

When the TV has trouble with the picture, these steps may help resolve the problem.
  1. Open Settings, and select Support.
  2. Select Device Care, and then select Self Diagnosis. ...
  3. Select Start Picture Test. ...
  4. Confirm Yes or No to confirm whether the problem is visible and to continue to the next test.
Feb 28, 2024

Is there a manual reset button on my Samsung TV? ›

Turn on your TV and press the Home button on the remote.
  1. Navigate to Settings. ...
  2. Select General > Reset.
  3. Enter a 4-digit number on the PIN screen. ...
  4. Select "Yes" when the TV reboot pop-up screen appears.
  5. The process will begin and the TV will turn off when it is completed.
  6. Turn on the TV again and complete the settings.
Mar 8, 2024

How do I self diagnose my Samsung Smart TV? ›

Samsung TV factory reset and self diagnosis tools
  1. Open Settings, and then select General.
  2. Select Reset, enter your PIN (0000 is the default), and then select Reset.
  3. To complete the reset, select OK. ...
  4. If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis.

How do I report a problem to my Samsung? ›

Contact Us
  1. Online. There are a number of a different ways of contacting us via Live Chat, Email and more. Learn more.
  2. Call. Speak to one of our dedicated team of experts. Learn more.
  3. Face to face Support.
  4. Apps & Services Customer Support. Samsung Health Monitor : 800-7267864. Samsung Pay : 800-7-729 (S-PAY)
Feb 15, 2024

How do I talk to Samsung assistant? ›

Press: On the side of your device, press and hold the Bixby button until you finish giving your command. Talk: Just say, “Hi, Bixby” to activate the assistant. Then, say what you need, like, “Text John.” Tap: If Bixby is in use already, tap the Bixby icon located at the bottom of your screen.

Who is the head of customer service for Samsung? ›

SAMSUNG Electronics America Announces Michael Lawder as Senior Vice President of U.S. Customer Service.

What do you do when your Samsung TV is not working? ›

First, ensure that all the cabling is firmly inserted. Leave the TV unplugged for 30 seconds. Unplug any power boards or surge protectors the TV may have been plugged into, and when plugging it back in, plug it directly into an outlet that you know works properly. If that didn't work, try another outlet.

Will Samsung replace my TV? ›

Samsung Care+ offers guaranteed repair or replacement if your product experiences mechanical and/or electrical failure, or power surge damage, after the manufacturer's warranty expires. Quality repair – Your repair is guaranteed.

How much would it cost to repair my Samsung TV? ›

TV Type and Brand
TV BrandRepair Costs (Materials and Labor)
LG$75 to $400
Panasonic$200 to $400
Philips$60 to $100
Samsung$75 to $200
4 more rows
May 14, 2024

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