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\r\n\t\t\tHow long do I have before making a return, and do I have to pay for shipping?\r\n\t\t
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\r\n\t\t\t（1）About return time\r\n\t\t
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\r\n\t\t\tWe gladly accept returns within 30 days of receipt for most items in new\r\n\t\t\tcondition. Once we receive your parcel in our warehouse, your refund will\r\n\t\t\tbe automatically issued.\r\n\t\t
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\r\n\t\t\t（2）About return method\r\n\t\t
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\r\n\t\t\tPickup Service: We will arrange a pickup for you based on the given address.\r\n\t\t\tAn\r\n\t\t\t\r\n\t\t\t\t80 ZAR\r\n\t\t\t\r\n\t\t\tfee per return request will be deducted from your refund.\r\n\t\t
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\r\n\t\t\tHow do I make a return?\r\n\t\t
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\r\n\t\t\t![Return Policy | SHEIN South Africa (1)](https://i0.wp.com/za.shein.com/\"//img.ltwebstatic.com/images3_acp/2020/10/31/1604125183ed467aa9bbd1e2654aeed2dc02b348db.png\" "Return Policy | SHEIN South Africa (1)")
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\r\n\t\t\t1.Sign into your SHEIN account.\r\n\t\t
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\r\n\t\t\t2.Find the order in\r\n\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\tMy Orders\r\n\t\t\t\t\r\n\t\t\t\r\n\t\t\t& click \"Return Item\".\r\n\t\t
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\r\n\t\t\t3.Select the item(s) you would like to return, indicate the reason, then\r\n\t\t\tsubmit.\r\n\t\t
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\r\n\t\t\t4.Select the return method and refund method, then please package up the\r\n\t\t\titem(s) to be returned with the original packing.\r\n\t\t
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\r\n\t\t\tReturn multiple items from different orders in the same package\r\n\t\t
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\r\n\t\t\tIf you want to return items from different orders, you can return them\r\n\t\t\ttogether. When the items you returned meet the conditions for merging labels,\r\n\t\t\tyou can select all the items in the COMBINE RETURN LIST. Remember to keep\r\n\t\t\tall of the items to be returned in one package.\r\n\t\t
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\r\n\t\t\tCan I still return items if they are worn, damaged, or have the tags removed?\r\n\t\t
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\r\n\t\t\t1. The following items cannot be returned or exchanged: bodysuits, lingerie,\r\n\t\t\tswimwear, jewelry, underwear, event & party supplies, DIY supplies, pet\r\n\t\t\tsupplies, beauty and most accessories (except scarves, bags, and mermaid\r\n\t\t\tblankets).\r\n\t\t
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\r\n\t\t\t2. Please note that free gifts, customized items and items marked as non-returnable cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.\r\n\t\t
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\r\n\t\t\t3. The items must be returned in brand new condition with the original packaging.\r\n\t\t
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\r\n\t\t\t4. We do not offer postage for packages returned to us. Returns are made\r\n\t\t\tat your own expense.\r\n\t\t
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\r\n\t\t\tImportant Notice:\r\n\t\t
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\r\n\t\t\t1. Please do not send your return to the sender's address on your package.\r\n\t\t\tThis is not the return address and will affect the processing of your return.\r\n\t\t\tYou should only send it to the address we provide.\r\n\t\t
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\r\n\t\t\t2. Please make sure you don't include non-SHEIN items by accident in your\r\n\t\t\treturn package. We will not be responsible for sending them back to you.\r\n\t\t
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\r\n\t\t\tHow will I get my refund？\r\n\t\t
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\r\n\t\t\tYour request will be processed within 5 business days after we receive\r\n\t\t\tyour return. The refund will be issued to your SHEIN Wallet or the original\r\n\t\t\tpayment account as per your request.\r\n\t\t
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\r\n\t\t\t\r\n\t\t\t\tNote: The original shipping fees and guarantee fees are non-refundable.\r\n\t\t\t\r\n\t\t
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\r\n\t\t\tNOTE: If there is an issue with your return, please contact Customer Support\r\n\t\t\twithin 90 days from the date your order was placed.\r\n\t\t
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