Once we have handled the return of your items, we will continue with the refund.
REFUND OF IN-STORE PURCHASE
If you have returned an item purchased in-store, the refund will be made with the same method of payment used for the purchase.
If a refund to the original method of payment is not possible, our store staff will indicate an alternative method.
REIMBURsem*nT OF AN ONLINE PURCHASE
When you make a return of an online purchase, you will receive the refund via the same payment method you used for the purchase.
If you sent your return through a shipping company, we will process it in the 24/48 hours after receiving it in our facilities.
Once the return has been completed we will send you a confirmation email.
Keep in mind that once the return has been made, you will receive the amount within a maximum period of 14 days, depending on your bank.
If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.
You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions.
Remember:if you sent us your return items through our drop off point service, the return costs will be taken off the amount of your reimbursem*nt.
