Returning an Amazon Package Is Easier Than You Think. Here's How (2024)

Shipping your items back can be a hassle when you don't have a right-sized box, a printer and packing tape to seal up the package. However, when it comes to Amazon returns, you don't have to worry about any of that. All you have to do is grab everything you want to send back and drive to the nearest drop-off location.

It's convenient because if you don't have the shipping box your items came in, you can bring your items to one of these locations to be packed up and shipped for free. Or, if you have all the shipping supplies you need but want the convenience of having your package picked up, you can do that, too.

Here are all the ways you can return your unwanted Amazon purchases. For more, here are four ways to ship your packages from home.

Return your package to Kohl's

If you live near a Kohl's store, the process for returning your items is simple. When you start the return process with Amazon, select Kohl's Dropoff as the option. Amazon will send you a QR code that you'll need to bring when you head to the store (you can show a picture of the QR code on your phone).

Once you give the Kohl's employee your items to be sent back and show them the QR code, they'll pack, label and ship your return for free. Even better, sometimes the store will give you Kohl's coupons when you make your returns there.

Whole Foods Market also accepts Amazon returns

When you start your return on Amazon, select Whole Foods Market as the drop off location. Note that if your preferred store isn't listed, your item or location may not be eligible for returns. Also, only select stores offer no-box returns.

Once you've made your selection, Amazon will email you a QR code for a Whole Foods employee to scan. Grab that and the items you need to return with you, and head to either the customer service desk or the return kiosk. An employee will take it from there and send off your package.

Returning an Amazon Package Is Easier Than You Think. Here's How (1)

Drop your items at The UPS Store

You can also drop your items at The UPS Store. When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You don't need to have your items boxed or labeled with this method. Instead, The UPS Store will pack, label and ship your return for free. UPS will email you a return shipping code ahead of time that you'll need to show to an employee upon arrival.

Or request UPS to pick up your package

If your items are eligible for the UPS Pick-up option, you won't even have to leave your house. When you start the return process on the Amazon site, follow the return prompts and select UPS Pick-up.

In this case, you'll need to package the items you're returning. However, UPS will provide the return label. UPS will pick up your package on the next business day for free, and you or another adult must be present.

Returning an Amazon Package Is Easier Than You Think. Here's How (2)

Head to a physical Amazon store

If you live near one of the physical Amazon stores -- Amazon Fresh and Amazon Go -- you can drop your return off there. (Note, with Amazon closing some of its physical stores, finding a location may be more challenging.) When selecting how you'll return your purchase on the Amazon site, select Amazon Store Dropoff. If the item can't be returned to an Amazon store, it'll give you other return options.

Amazon will send you a QR code to show to an employee at the Amazon store. You'll need to bring the items in the original manufacturer's packaging.

Note that if you return items to Amazon Fresh Pickup or an Amazon Hub Locker location, you'll need to bring it in a box or box it up using the materials provided.

What about DoorDash?

DoorDash is currently testing a feature that'll let you request a Dasher to pick up your items and drop them off at one of the above locations. However, your items must already be packaged, sealed and have the prepaid return label attached. The company hasn't said when this will be widely available, as it's only in beta in select areas.

Returning an Amazon Package Is Easier Than You Think. Here's How (2024)

FAQs

Is it easy to return an Amazon package? ›

Just go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We'll send you a QR code; bring your code and item to the drop-off location, and you're done.

What is the best reason to return an item on Amazon? ›

Item defective or doesn't work: It could be broken or simply doesn't do what it's designed to do (for example, a power bank with a broken USB-C port). Bought by mistake: You accidentally hit Buy Now or forgot to delete an item from your cart before checking out.

Does Amazon get mad if you return a lot? ›

If you return 5-10 items per month or more than 10% of what you order for no reason other than that you changed your mind, you may receive a warning. If you continue returning items, your account will be suspended or you'll even be banned from Amazon. So be careful with impulse buying.

Does Amazon know if you return the wrong item? ›

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund. Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible.

How do I return a package to Amazon? ›

To return an eligible item you ordered:
  1. Go to Your Orders to display your recent orders. ...
  2. Choose the order and select Return or Replace Items.
  3. Select the item you want to return. ...
  4. Choose how to process your return. ...
  5. Select your preferred return method.
  6. Print your return label and return authorization.

Does Amazon look at returned packages? ›

Every item returned to Amazon is carefully inspected through a rigorous process by our trained Associates,” a spokesperson told Nexstar via email. “If it meets our high standards to be resold as new, it's re-listed for sale.” That's the first and most obvious answer: It gets sold again.

What is the best reason to return an item? ›

Why Do Customers Return Their Purchases? The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over.

What does Amazon do with the things that are returned? ›

If a product doesn't meet our standards for “new” goods, it will go through further inspection and, depending on its condition, could be resold as used through Amazon Warehouse, sold to liquidators, returned to the supplier, or donated to charity.

What are valid reasons for a return? ›

5 Common Reasons Why Customers Return a Purchase
  • The customer bought the wrong item or changed their mind once they received it. ...
  • The merchant shipped the wrong item. ...
  • Purchase arrived too late or the customer doesn't need it anymore. ...
  • "Wardrobing." ...
  • The product was damaged or defective.

Can Amazon reject a return? ›

YES, Amazon can reject a return. First off, you are required to submit a return request. IF approved, they will provide you with a Return Authorization Number & provide you with a return label to print out & affix to the package being returned.

What percentage of Amazon packages are returned? ›

The average return rate on Amazon fluctuates between 5% and 15%. However, in other categories, such as consumer electronics, apparel, and fine jewelry, the return rate can reach 40%.

Is Amazon return for free? ›

Returns should be in new and unopened condition. You won't be charged return shipping costs for your return. To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the Returns Centre.

Does Amazon pickup returns from your house? ›

If your items are eligible for the UPS Pick-up option, you won't even have to leave your house. When you start the return process on the Amazon site, follow the return prompts and select UPS Pick-up.

Top Articles
Latest Posts
Article information

Author: Merrill Bechtelar CPA

Last Updated:

Views: 5801

Rating: 5 / 5 (70 voted)

Reviews: 93% of readers found this page helpful

Author information

Name: Merrill Bechtelar CPA

Birthday: 1996-05-19

Address: Apt. 114 873 White Lodge, Libbyfurt, CA 93006

Phone: +5983010455207

Job: Legacy Representative

Hobby: Blacksmithing, Urban exploration, Sudoku, Slacklining, Creative writing, Community, Letterboxing

Introduction: My name is Merrill Bechtelar CPA, I am a clean, agreeable, glorious, magnificent, witty, enchanting, comfortable person who loves writing and wants to share my knowledge and understanding with you.