One-Time Pickup | UPS - United States (2024)

FAQs

Can you schedule UPS to pick up a package? ›

How To Schedule a UPS On-Call Pickup. You can have your shipment picked up from your home or office by scheduling your pickup online at the link below or by calling 1-800-PICK-UPS^® (1-800-742-5877). UPS will pick up all packages with a single pickup request; you'll not be charged additional pickup fees per package.

Just call 1-800-PICK-UPS to schedule a pickup. Our driver will even bring you a label! If you have questions about UPS On-Call Pickup, please visit our FAQs.

Select Shipping History from the Shipping menu on the ups.com homepage. Then select the radio button next to your shipment and select Show Detail/Receipt. On the Shipment Details page, select the Pickup Request Number and the status information displays.

If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days.

Schedule a same-day pickup or a pickup in advance for the next business day or later in the week. We provide UPS On-Call Pickup free of charge for most services, domestic and international.

Package Pickup service allows you to schedule a pickup for the next delivery day or a designated day of your eligible mailpiece(s) at the same time your mail is delivered by your letter carrier. The mailpiece(s) must have prepaid postage.

UPS On-Call Pickup®.

You can call to schedule a driver pickup on the same day or a future day, with no limit on the number of packages. The fee is $6.80 per same-day request, or $5.80 for a future-day pickup.

The U.S. Postal Service provides free package pickup from your home or office at a time and place that's convenient for you. And follow the prompts. It's free, regardless of the number of packages you're sending. Your letter carrier will pick up your package when your regular mail is delivered.

Do I need a UPS account to ship? No, you don't need an account to ship with UPS. You can create a one-time shipment and pay each time you ship, no questions asked.

The driver may call the contact number to assist with the collection. Unfortunately, not all drivers carry phones for health and safety reasons - as such a call is not guaranteed.

What if I missed UPS pickup? ›

If you've missed your pickup time, a driver will come back one time per day and pick up your air or international package at no extra fee* by calling 1-800-PICK-UPS.

File a UPS Claim. Have a problem with a package? Sign into your UPS.com profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right.

The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.

Customers may go to their local Post Office pickup location based on the information on the back of their Redelivery Notice. Customers may go to the Post Office to pickup the item on or after the date and time indicated on the PS Form 3849 delivery notice.

Because it incurs additional costs to make an extra trip to come pick it up. The truck has a per mile expense rating (for gas and maintenance) and the driver is paid hourly so they have to pay them for the extra time to come pick it up.

A $4 charge per package applies when you request a FedEx Express Pickup, including requests made through fedex.com and FedEx Customer Service. This charge does not apply if you have a regular scheduled pickup or drop off your package at a FedEx location.

The USPS^® offers a service called Carrier Pickup™ that allows you to arrange to have your packages picked up by your letter carrier at the same time your mail is delivered.

If you need someone else to collect your package on your behalf, they'll need to bring a valid government-issued photo ID.

Articles with extra services are held for 15 days, with the exception of Collect on Delivery (COD), which is held for 10 days (unless fewer days are designated by mailer, or it includes Hold For Pickup service).

Which is cheaper UPS FedEx or UPS? ›

UPS offers lower shipping rates, but with FedEx, you get your packages delivered faster and with time-definite services. In addition, if you're looking at the ACSI scores, FedEx has had a higher score in the last two years.

UPS is often more expensive than USPS due to fees and surcharges, especially when it comes to shipping smaller packages. Generally, USPS offers much better rates when shipping smaller packages of less than two pounds.

Under federal regulations, you can "tip" your mail carrier with a gift that is worth $20 or less per occasion, this includes Christmas, according to the USPS. Federal employees are not allowed to accept gifts that are worth more than $50 from any customer during one calendar year period.

There is no charge to request USPS Hold Mail® service. An address can have only one USPS Hold Mail® service in effect at a time. A USPS Hold Mail request is not necessary for a PO Box™, as mail delivered to a PO Box will be allowed to accumulate for up to 30 days.

UPS My Choice offers two levels of membership: Basic (Free) or Premium (Paid). Premium offers greater delivery management, allowing you to make unlimited changes to your deliveries at no additional cost.

Select Schedule a Pickup in the area at the left. Indicate whether you have already obtained shipping labels or preprinted Return labels. Enter the required customer information or choose a name from your Address Book. Enter the number of letters and/or packages that need to be picked up for each service type.

Is there a fee for printing? Yes, we charge a File Processing Fee of $2.00 +tax (printing from USB or Email), This fee includes 1 page letter in black and white. Additional printing starts at $0.15 +tax for single sided black and white.

Collection Options

UPS 3 Attempts Returns Plus: UPS will attempt to collect your shipment for three consecutive business days. After the third attempt, the return label will be returned to UPS.

We are unable to provide two delivery attempts on the same day. Your driver may make a second attempt on the next business day and a third attempt on the following business day, if necessary. Where available, your shipment may be taken to your nearest UPS Access Point location™ for collection.

Will UPS make a third attempt? ›

Your driver may make a second attempt on the next business day and a third attempt on the following business day, if necessary. Where available, your shipment may be taken to your nearest UPS Access Point location™ for collection.

To receive your shipment on the first delivery attempt, track the shipment and leave a note for the driver on the scheduled delivery day. The note can instruct the driver to either leave the shipment, or, if a signature is required, deliver it to a nearby neighbour who is home during the day.

If the shipment requires a direct or adult signature, then someone must be available to sign in person. If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.

As the intended recipient of a lost or stolen UPS package, you can contact the seller. The seller can either refund you or file a claim to recoup the missing shipment with UPS. (You need the seller's contact information if you want to go this route.) You can now also file a claim as the package recipient.

What can lead to a lost package. According to UPS, a box being too big or too small, lacking enough cushioning, poorly placed labels, and unclear delivery instructions can lead to lost packages.

A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.

File a Claim

If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.

How long will the Postal Service (USPS) hold a package, after failed delivery, before returning to sender? The Postal Service (USPS) will make 1 or 2 attempts to deliver, based on the carrier's knowledge.

All you really have to do is reach out directly to your local post office and initiate a redirect/intercept or you can do most of this online, too. The intercept basically reroutes your package before it goes through the final delivery stage to an address or a location that you have chosen.

Can I stop a package and pick it up? ›

How It Works. You can request that the destination Post Office hold the item for you or have it returned to sender. Verify that your shipment is eligible for Package Intercept. If eligible, you can submit your request online after logging in with your USPS.com account.

UPS On-Call Pickup®.

You can call to schedule a driver pickup on the same day or a future day, with no limit on the number of packages. The fee is $6.80 per same-day request, or $5.80 for a future-day pickup.

Log into your UPS.com account. Under “My Accounts and Payment Options”, find the account you'd like to schedule with. Under “Actions", select “View Account Details.” Then, click “Pickup Options” and select “Daily On-Route Pickup.” Fill out your preferred pickup times and driver instructions, if applicable.

Because it incurs additional costs to make an extra trip to come pick it up. The truck has a per mile expense rating (for gas and maintenance) and the driver is paid hourly so they have to pay them for the extra time to come pick it up.

FedEx/UPS Drivers

Suggested Tip: A basket of pre-packaged goods. FedEx drivers are prohibited by work rules from accepting payments from customers; UPS drivers are not barred from taking tips but are encouraged to say no. For them, you might leave a basket of pre-packaged goods at your door as a form of gratuity.

The U.S. Postal Service provides free package pickup from your home or office at a time and place that's convenient for you. And follow the prompts. It's free, regardless of the number of packages you're sending. Your letter carrier will pick up your package when your regular mail is delivered.

1 Business Day

Guaranteed delivery by 8 a.m. to major cities and by 8:30 a.m., 9 a.m. or 9:30 a.m. to most cities, with Saturday delivery to some locations as early as 9 a.m.

UPS Express Critical^® is our same-day delivery service. To order a shipment, call 1-800-714-8779 from the U.S. and Canada, or contact us via e-mail at UPSExpressCriticalInsideSales@ups.com.

Choose a Day. You can schedule pickups Monday-Saturday. You can also schedule pickups over multiple days or at regular intervals if you create or sign in to a USPS.com account by using our Recurring Pickup Tool.

Is it cheaper to send a package through UPS? ›

People often ask, is UPS cheaper than USPS? Well, that depends on the size of the package you're sending and where you're sending it to. Generally, UPS works out cheaper for shipping large items, while USPS is cheaper for sending small items.

Please be advised that UPS does not request payments, personal information, financial information, account numbers, IDs, passwords, or copies of invoices in an unsolicited manner through e-mail, mail, phone, or fax or specifically in exchange for the transportation of goods or services.