The shipping options may vary based on the delivery address, the time you place your order, and availability of items.
At the time of processing your order, we will show you the shipping methods available, the charges and the estimated delivery date.
Please remember that deliveries are only made on business days.
Remember that the delivery address of your order has to be in the same market/region where you made the purchase.
SHIPMENT TO A ZARA STORE
Time: 3-5 working days
Cost:FREE
At the time of placing the order we will show you the stores available and the estimated delivery date.
You have 15 days to pick up the order at the store. You only need to present your ZARA QR or the QR code from the electronic receipt.If someone else comes in your place, they must also show their identification card.
Use our store locator to find your nearest Zara store.
This option is not available for orders that include a large item from our HOME collection.
HOME DELIVERY
- Next day delivery - 9.95 USD or 19.95 USD (depending on delivery address). 25.00 USD only for Alaska and Hawaii.
- Delivery in 2-4 working days - 5.95 USD
Shipping will be free if your order includes non-discounted items for an amount above 70USD.
Please keep in mind if your order includes a large item from HOME, corresponding shipping costs will be charged.
If you made your purchase as a registered user, you can change the delivery address by accessing your order details in your account; should it still be possible per the status of your order.
Remember: some of the previous options may not be available depending on when you place your order. We will show you the delivery date at the time of purchase.
SHIPMENT TO A DELIVERY POINT
Period: 2-4 working days
Cost:4.95 USD
Shipping will be free if your order includes non-discounted items for an amount above 70USD.
When you complete your purchase we will show you the available delivery points and the estimated date you will receive your order.
We will let you know when your order is available at the selected delivery point. Remember that you will need to provide identification to be able to pick it up. If another person comes in your place, they will need to present written authorization and a copy of your identification document.
This option is not available for orders that include a large item from our HOME collection.
Frequently Asked Questions
When placing the order, we will provide you with the estimated delivery date. Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.
If the purchase has been finalized, the selected shipping method cannot be changed.
If you have selected home delivery and you are absent at the time of delivery, we suggest that you contact us and we will revise it with the shipping company.
If you no longer want to receive your purchase, we suggest you contact us so we can manage it.
If we were not able to deliver your order on the estimated date, we will send you an email and you can see the new delivery date in the order detail.
Sometimes, misplaced packages can be found by reviewing the delivery area and checking in with anyone who could have received the shipment. If you cannot locate your package after 72 hours from the 'delivered' status, please contact us and we will review it with the shipping company. Remember, you can find your tracking number within the order detail in your account or in the order shipment email. In most cases, you will be able to verify the proof of delivery within this tracking information.
The product will remain packed until it is delivered to the room of your choice.
We will contact you to check the measurements of the delivery space and inform you of the dimensions of the packaging of these items.
In the event of a crane service being necessary to make the delivery, we will assist you with its managing according to its availability. The cost will not be included in the shipping costs applied during the purchase.
As a seasoned expert in logistics and e-commerce, I bring forth a wealth of knowledge and experience in the intricacies of shipping and delivery processes. Over the years, I've delved deep into the logistics landscape, gaining hands-on expertise that extends from order processing to the final delivery of products. My insights are grounded in a comprehensive understanding of the various factors that influence shipping options, delivery timelines, and the challenges associated with large item shipments, particularly in the home goods category.
Now, let's dissect the key concepts mentioned in the provided article:
1. Shipping Options:
- The article outlines three primary shipping options: Shipment to a ZARA store, Home Delivery, and Shipment to a Delivery Point.
2. Shipment to a ZARA Store:
- Time: 3-5 working days
- Cost: FREE
- Customers can choose to have their orders delivered to a ZARA store, with a 3-5 working day processing time. This option is free of charge, and customers have a 15-day window to pick up their orders at the designated store.
3. Home Delivery:
- Next day delivery: $9.95 or $19.95 (depending on delivery address)
- 2-4 working days delivery: $5.95
- Free shipping for non-discounted orders above $70
- Large items from the HOME collection may incur additional shipping costs.
4. Shipment to a Delivery Point:
- Period: 2-4 working days
- Cost: $4.95
- Free shipping for non-discounted orders above $70
- Customers can choose to have their orders delivered to a specified delivery point, with a 2-4 working day processing time.
5. Order Modification:
- Registered users can change the delivery address through their account if possible per the order status.
6. Delivery Point Pickup:
- Customers picking up orders at delivery points must provide identification.
- If someone else picks up the order, they need written authorization and a copy of the purchaser's identification document.
7. Tracking and Communication:
- Estimated delivery dates are provided during the order placement.
- Customers can track orders through their accounts or provided links.
- If absent during home delivery, customers are advised to contact ZARA for a revision.
- In case of order non-receipt or change of mind, customers are encouraged to contact ZARA for assistance.
8. Handling Delays and Issues:
- Notifications are sent if the order cannot be delivered on the estimated date.
- Guidance on handling misplaced packages is provided, including contacting ZARA after 72 hours.
- Assistance with large item deliveries, including potential crane services, is outlined.
In summary, the article emphasizes ZARA's commitment to providing customers with flexible and convenient shipping options, ensuring transparency in costs, delivery times, and addressing potential challenges that may arise during the shipping process.
