Welcome to Macmillan Education Customer Support (2024)

Important information about the MEP and Navio apps - please read.

Please update the Navio app to the latest version (2.5.4866) now. We are unable to continue support for earlier versions of the apps.

Please update the Macmillan Education Teacher and Student apps to the latest version (2.5.0.86) now. We are unable to continue support for earlier versions of the apps.

Información importante sobre las aplicaciones MEP y Navio: lea.

Por favor, actualiza ahora tu app Navio a la última versión (2.5.4866). Lamentablemente ya no ofrecemos soporte para versiones anteriores de la app.

Por favor, actualiza ahora tus apps Macmillan Education Teacher y Student a la última versión (2.5.0.86). Lamentablemente ya no ofrecemos soporte para versiones anteriores de las apps.

Ważne informacje na temat aplikacji MEP i Navio - przeczytaj.

Prosimy zaktualizować aplikację Navio do najnowszej wersji (2.5.4866) teraz. Nie możemy kontynuować wsparcia dla wcześniejszych wersji aplikacji.

Prosimy zaktualizować aplikacje Macmillan Education Teacher i Student do najnowszej wersji (2.5.0.86) teraz. Nie możemy kontynuować wsparcia dla wcześniejszych wersji aplikacji.

Welcome to Macmillan Education Customer Support (2024)

FAQs

What is the phone number for Macmillan Learning customer service? ›

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

What is the phone number for achieve tech support? ›

Connect with Customer Support

Visit the self-serve help center for FAQs, how to article and videos. For immediate service, call 877-235-2525 or fill-in the form below and we will contact you. Thank you for your interest! An Achieve3000 representative will contact you soon.

Is macmillan learning legit? ›

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

How do I activate my Macmillan access code? ›

How do I activate my access code as an existing user? If you already have a Macmillan Education account, go to the home page (www.macmillaneducationeverywhere.com)(opens in a new tab). Enter your existing username and password and click “Log in”. Click “Activate Code' and enter your access code.

Is Macmillan 24 hours? ›

The Macmillan Support Line is a free and confidential phone service for people living and affected by cancer. Please call us on 0808 808 00 00 (7 days a week, 8am-8pm). Macmillan online community is available 24 hours a day providing access to peer support for people affected by cancer.

Can Macmillan Learning detect cheating? ›

These analytics also help us understand and improve our materials, and determine what materials are accessible to students. We may also use analytics for course integrity purposes, such as to identify individuals who may be cheating. We do not use School Data for targeted marketing purposes.

How do I email Macmillan Learning Help? ›

Alternatively, contact us via webaccessibility@macmillan.com and we will get back to you as soon as possible.

What is the phone number for Achieve3000? ›

Fill out the form below, or call 1-800-838-8771. Thank you for your interest! An Achieve3000 representative will contact you soon.

How do I change my email on Macmillan Learning? ›

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

Who owns Macmillan? ›

The Macmillan family formally ended its ownership in 1999, when the German media group Verlagsgruppe Georg von Holtzbrinck GmbH completed its acquisition of all the company's shares.

Who is the owner of Macmillan? ›

Holtzbrinck Publishing Group

Can I get a refund on Achieve Macmillan Learning? ›

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Does Achieve have a free trial? ›

Get free trial access of Achieve today.

Where do I find my Achieve access code? ›

Get an access code
  1. Purchase from your school bookstore - You may have purchased an access code from your bookstore, either in the form of an access card or contained in a new book.
  2. Get directly from your instructor - In some cases (such as class tests) your instructor may have provided you with an access code.
May 16, 2023

What is your access code? ›

a code, as of numbers or letters, that is entered into a computer, telephone, or telecommunications network so as to access a particular service.

Where is Macmillan Publishers located in the US? ›

Locations
CountryCityAddress
United StatesNew YorkEquitable Life Building, 120 Broadway HQ
United KingdomLondon14 St John's Square, Farringdon

Can you get a refund from Macmillan Learning? ›

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Is Macmillan the same as McGraw Hill? ›

Macmillan's school publishing operations (including Glencoe, Barnell Loft, and Benziger) were merged into a joint operation with McGraw-Hill in 1989. McGraw-Hill acquired full ownership of Macmillan/McGraw-Hill in 1993 after Maxwell's death.

How do I cancel my Macmillan subscription? ›

You may choose not to renew your monthly subscription in two ways: (i) by emailing us at fundraising@macmillan.org.uk at least 3 working days before your current subscription is due to expire, making it clear you wish to cancel your subscription, or (ii) by creating an account (using the link in the confirmation email ...

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