The following are the steps to return/refund the product
How to return your order on Shein: A complete guidePicture credit: Shein.com
UPDATED: Dec 1, 2019 11:04 IST
You can return the item within 40 days from the day of the delivery . Follow the same process as you do for other sites like go to the order and cancel item(if there are multiple item you can cancel the item one by one or in bulk).
How to return your order on Shein: A complete guide
The following are the steps to return/refund the product:
Sign into your Shein account.
Find the order in My Orders, click the “Return Item” button.
Select the item you would like to return, Give the reasons and then submit.
Select the mailing method: self-sending or pick-up service( choose the pick-up address)
The logistics company will contact you as soon as possible, please wait for the courier to pick up the package.
They will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to you Shein wallet or to your original payment account.
Published By:
Smarica Pant
Published On:
Dec 1, 2019
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FAQs
If, we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed, activated, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, SHEIN will not be able to offer you a refund.
How do I fill out a SHEIN return? ›
- Sign into your SHEIN User Account.
- Go to " My Orders " and find the order that contains the item(s) you would like to return and click "Order Details".
- Then click the "Return Item" button, select the item(s) you would like to return, indicate the reason, and click "Next Step." ...
- Select the "Refund Method."
If, we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed, activated, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, SHEIN will not be able to offer you a refund.
How do I send items back to SHEIN? ›
How to return Shein items
- Code it. Log in to your Shein account and follow the steps to create a returns QR code.
- Scan it. Head down to your local lockers, scan your QR code to open one and pop your Shein return inside.
- Track it.
When some customers start a return on SHEIN, they receive a message that reads, “You are welcome to keep the item without returning it, no return label will be sent.” If you receive this message, it means that SHEIN will refund you for your order, but you do not need to send the order back to them.
Does SHEIN do free returns? ›
Yes, SHEIN offers free returns with some conditions: Free Return: You get one free return label per order. This means you can return any number of items within that order for free as long as you use the provided label.
Do I need to print a return label for SHEIN? ›
If you choose to drop off，please prepare the return items and pack them carefully, print the return label and attach it to your return parcel, then drop off the package at any collection point you find out.
Does SHEIN reject returns? ›
SHEIN's return policy is quite straightforward: you can return all new items bought from its site within 35 days of the purchase date. However, the condition is that all items must be unwashed, unused, undamaged, and unaltered. The original tags and the hygiene sticker must also be intact.
Why isn't SHEIN giving me a return option? ›
Some items are non-returnable, regardless of packaging or shipping costs. These typically include items like bodysuits, lingerie, and jewelry. If you receive a damaged or defective item, you can contact SHEIN for a free return regardless of the number of returns in your order.
Why is there no return button on my SHEIN order? ›
Log in to your Shein account and select the "My Orders" option. Find the order you would like to return and select the "Return" option. Follow the instructions on the screen to complete the return process. Once your return is processed, you will be given a return label to use.
Reasons Why SHEIN is So Cheap
By cutting out the intermediaries, Shein eliminates additional costs associated with distribution, warehousing, and retail markups. This allows them to offer their products at lower prices compared to traditional retailers.
Are SHEIN returns hard? ›
Once SHEIN receives your return and inspects the items, they'll process your refund or exchange. Depending on your original payment method, the refund process might take a few days. So, while the return process is easy, the waiting game for your refund can require a bit of patience.
Can you return SHEIN without the bag? ›
Yes, You Can Return Without the Original Bag
To return an item to SHEIN, you just need to ensure the item is in its original condition – unworn, unwashed, with all the tags still attached.
Why did SHEIN randomly refund me? ›
There are a few typical reasons why SHEIN might refund your order. The most common include stock issues, payment verification problems, or shipping address concerns. SHEIN takes customer satisfaction seriously and prefers to refund an order rather than disappoint a customer.
Will SHEIN refund me if I don't receive my order? ›
Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.
How do I dispute a SHEIN package? ›
12.1 Initial Dispute Resolution.
We are available by email at legal@shein.com to address any concerns you may have regarding your use of the Services.
How do I print out a return label? ›
USPS Return Labels can be printed at the Post Offices. You can also choose to print them yourself using the USPS return label tools on the USPS website under USPS Click-N-Ship.
How do I return a SHEIN order to the post office? ›
Click on “Return Method.” Select your preferred return method, either “Post Office” or “UPS Store” If you select “Post Office,” you have to click on 'Return using the USPS label'. If you select “UPS Store,” you get to pick from two options which include returning by UPS label or by UPS QR code.
How do I fill out a SHEIN ticket? ›
Click on the 'Submit a Ticket' button and fill out the form.
- If you don't hear back from Shein within 3 days, contact them through the live chat or Facebook Messenger. ...
- When submitting your ticket, describe your situation in simple language and attach clear photos if you have defective items.
