MegaBonus » What Do I Do if my Shein Package Never Arrived? (2024)

FAQs

What do I do if my Shein package never arrived? ›

Whilst SHEIN doesn't have an official policy on stolen packages, plenty of customers have reported receiving full refund when their delivery hasn't shown up.

Log in to "My Account" and click on "My Orders". You can find out the history of your order and its status. If your order is “Shipped”, click on the “Track” button to check the current status of your package and find the track number.

Look for a notice of attempted delivery. Look around the delivery location for your package. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. Check your mailbox or wherever else you receive mail.

“In transit” can both mean that the package has just left the collection warehouse, is in between two hubs, or is already on its way to your address. In summary, if your parcel or order is “in transit”, this just means that everything is as it should be, and you should receive it soon.

To clarify, you get one free return per order, and it can even be for MULTIPLE items in an order. It all just needs to be returned at once, in the same package.

Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account.

We will remain vigilant as we complete the investigation and implement new safeguards to prevent any future breaches. For more information regarding the investigation and the actions SHEIN is taking to protect customer information, please refer to our FAQ at www.shein.com/datasecurity or contact us at 844-802-2500.

How accurate is Shein tracking? ›

Tracking your SHEIN order is usually accurate as the delivery is usually on time. In some rare cases, it could be delayed as there could be some factors that would affect the delivery.

Using the tracking numbers, you can check the delivery status online at USPS Tracking®. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.

Legally, you're allowed to keep a mistaken delivery. Surprising, right? The Federal Trade Commission (FTC) has rules that allow you to keep merchandise that's wrongly delivered — even if you didn't pay for it. The logic is that sellers can't just send you goods and demand money for them.

What does a USPS Claim cover? If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.

1. Your order was canceled automatically within 12 hours due to payment timeout. 2. We may cancel your order if we didn't receive the documents using for verifying your payment as mentioned in the previous email.

Using influencer messages as product marketing techniques is a unique idea in Shein's Marketing Strategy. In contrast to most companies that use celebrity endorsem*nts to market their products, Shein relies on influencers to market its services.

Shein is an online shopping upstart that sells its cut-price fast fashion apparel all over the world. In October, the UK's Channel 4 broadcast a documentary that made allegations of labor exploitation against two of Shein's factory suppliers in China. Staff were allegedly working 18 hours a day making pennies per item.

If you've waited longer than five days for the First class and priority mails and more than two weeks for the other mail classes, then something is amiss. Contact your Courier and inform them your USPS package is not moving or is stuck in transit.

If you were notified by a shipper that they have sent out a package and believe it has been delayed or possibly lost, contact the mailer of the item and request them to: Provide the tracking number, or; Track the package.

Your parcel could be stuck in transit for many reasons: loss, damage, or perhaps, a USPS tracking system failure. Most USPS packages are automatically insured for $100. Contact your local post office, submit a search query via USPS, and contact the recipient immediately if your USPS shipment is stuck in transit.

How does Shein sell so cheap? ›

Shein saves money and can price their clothes so low because they outsource their labor to countries where the wages are cheaper. Shein also sells their products directly to consumers and doesn't have physical stores, which keeps their operational costs low.

Please log in to your SHEIN account→My Assets to check whether your refund has been applied to your 'Wallet. ' Please make sure to log in to the correct account then click ' My Wallet . ' Wallet balances cannot be refunded back to your account or reversed; they can only be used towards your next purchase.

We're not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label. 2. If the items you purchased are from different warehouses at the same time, there are two orders generated.

How to return Shein items. Go to your local locker and scan the QR code with your phone. A door will open for you to put your Shein return inside. Our courier will collect the parcel, apply a label and return it back to Shein.

1. What Is My Wallet? It is a virtual wallet linked to your SHEIN account where you will be able to store and access your credits if you return items and choose a store credit instead of a refund to the original credit card or PayPal account used to make the purchase.

At Shein, I regularly order a Large just to be safe. Sometimes I will stick with my regular M size after checking the sizing measurements, but most times I size up and I find their pieces to fit snug.

Shein, originally named ZZKKO, was founded in China in 2008 by entrepreneur and search engine optimization (SEO) marketing specialist Chris Xu (Xu Yangtian).

Chris Xu founded Shein in 2012 and has turned it into a fast-fashion phenomenon with Gen Z, selling trendy clothes in more than 150 countries. Backed by Sequoia China, it's one of the world's most popular shopping apps whose users love its low prices.

USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.

When should I be worried my package is lost? ›

Step 1: Determine if the sent packages are really lost

If a package that was en route to a customer goes certifiably missing and has not arrived at their doorstep four or five days after schedule, then it can be officially considered lost.

The retailer is responsible for delivering a parcel safely to you. If it's stolen, you should contact them to arrange a refund or replacement. But if you told the courier to leave your parcel in a safe place, then you're responsible for it going missing or being stolen.

Generally SHEIN shipping takes about 1 – 3 weeks to arrive at your doorstep. The actual delivery time depends on your location and the shipping method that you choose.

SHEIN Tracking Number not Updating

When you are tracking your SHEIN package, there could be some instances where the tracking does not update. Some of these instances could be that it needs more time before the package gets processed. It takes a few days before a package gets registered, picked up, and processed.

Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.

Your item was delivered by a courier

If you agreed to them, it's not the seller's responsibility if your order has gone missing. If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item.