How quickly does Shein resolve customer queries? (2024)

FAQs

How quickly does Shein resolve customer queries? ›

Quick Answer: SHEIN's Response Time

Click on the 'Submit a Ticket' button and fill out the form.

You should receive a response from a Shein representative within 24 hours.

 Keep documentation of your order by saving a screenshot of the confirmation page or email until you receive the item(s) and you are satisfied. Shoppers who want to report a complaint against Shein should visit the company's BBB profile page at https://www.bbb.org/file-a-complaint/1216-258470.

How long does SHEIN takes to deliver? Delivery time frames depend on the location as well as the chosen method, varying anywhere from 2-8 days for delivery. All packages have an accompanying tracking number so that customers can easily follow their shipment's progress in transit.

12.1 Initial Dispute Resolution.

We are available by email at legal@shein.com to address any concerns you may have regarding your use of the Services.

Yes, SHEIN Does Respond to Emails

When you send an email to SHEIN, their customer service team works hard to get back to you as quickly as possible. They aim to address your concerns, whether it's about an order, a product question, or any other inquiry you might have.

Refunds: Refunds are typically processed within 7 business days after your return is received and inspected. Refunds will be issued to your original payment method or SHEIN Wallet, as per your request.

Shein currently has an "F" rating from The Better Business Bureau. Meanwhile, its rival Temu has a passing grade with a "C-."

Whilst SHEIN doesn't have an official policy on stolen packages, plenty of customers have reported receiving full refund when their delivery hasn't shown up.

What if I never received my package from SHEIN? ›

Get in touch with Shein customer service. After verifying your tracking information, consulting with your neighbors, and speaking to your shipping carrier or post office, if you still haven't received your package, it's advisable to contact Shein customer service.

For more information regarding the investigation and the actions SHEIN is taking to protect customer information, please refer to our FAQ at www.shein.com/datasecurity or contact us at 844-802-2500.

And you've probably noticed that Shein offers different shipping methods. The Express Shipping option is the quickest, typically arriving within 6-10 days, whereas the Economic Shipping method is the slowest, often taking over two weeks to reach its destination.

Inconsistent Quality: While Shein offers some high-quality items, the overall quality can be hit or miss. Some items may exceed expectations, while others may fall short in terms of fabric, construction, or durability.

Short Answer: High Demand and Verification Processes

One of the main reasons your SHEIN order is still 'processing' could be the sheer volume of orders they receive.

Simply put, SHEIN's delivery times can be longer because it's a global online retailer with its warehouses primarily in China. With the fashion hub being so far away, shipping to different parts of the world takes a bit of time. Additionally, SHEIN aims to keep their prices super low.

At its core, the reason your SHEIN package might be taking longer than expected is due to the company's global operations and high demand. SHEIN ships worldwide, meaning your trendy finds may be traveling from afar. Additionally, SHEIN aims to keep prices low by maintaining a high sales volume with slim profit margins.

For products that are returned in accordance with this Return Policy and pass our quality check, refunds will be processed within 7 business days after we receive your return package. The refund will be issued to the original payment method or your SHEIN Wallet, as per your request.