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29{count} votes
SokiGuo-MSFT 24,366Reputation points • Microsoft Vendor
2023-01-18T08:45:42.75+00:00 Hi @Emma Forward
Haven't received your message for a long time.
Do you have any further issue on this topic? If the reply is helpful to you, you can try to mark it as an answer to close the thread.
Elliott Myers 5Reputation points
2023-02-15T00:29:17.7966667+00:00 I have the same problem which only occurred when I was forced to use a newer version of Teams. It seems you now need separate versions for work and personal.
AndrAia 140Reputation points
2023-02-16T14:45:02.0866667+00:00 I've been using the AfterShokz OpenComm headset for years with MS Teams and this only became a problem in the last few months. Nothing has changed with the headset, only teams being updated. It seems that Teams started doing a full hardware mute on my system, instead of muting just in teams. This is annoying for two reasons 1) The beeping while muted makes it impossibly hard to listen on mute in a meeting and 2) Having one app mute my microphone across my entire device presents issues with being in multiple calls at once across different meeting platforms.
Microsoft, please provide some support here - this behaviour is very disruptive - other meeting platforms do not cause this type of mute. I've since used WebEx, Google Meet, Zoom and Bluejeans < none of these have the same issue.
Marcel de Jong 20Reputation points
2023-02-21T12:59:11.3433333+00:00 I "solved" this issue by buying a simple USB-Bluetooth dongle and syncing my Shokz headset to that dongle. But it's a stupid solution.
PBluf 335Reputation points
2023-03-01T08:38:42.3366667+00:00 Try: hold both VOLUME buttons (volume "+" and "-" at the same time) for about 3 seconds. You will hear MUTE OFF. Your problem have solved. Tested on Shokz OpenComm
AndrAia 140Reputation points
2023-03-01T14:30:49.4466667+00:00 PBluf • Follow0Reputation pointsMar 1, 2023, 3:38 AMTry: hold both VOLUME buttons (volume "+" and "-" at the same time) for about 3 seconds. You will hear MUTE OFF. Your problem have solved. Tested on Shokz OpenComm
I have never been able to make the headset mute work in Windows, works great in MacOS
Charles Guedenet 5Reputation points
2023-03-15T14:21:21.15+00:00 @PBluf Your solution isn't working for me. I use an OpenMove so maybe it's a fix for OpenComm only.
HA 5Reputation points
2023-04-06T14:53:46.8133333+00:00 @PBluf Your solution used to work for me until a few months ago, but something changed again in Teams. As we use Teams across our company I am now considering buying another headset unless someone knows an actual solution.
Shane 0Reputation points
2023-04-06T15:47:03.9766667+00:00 @PBluf I'm using the Shokz OpenComm and just tried your suggestion, but I'm not getting the "mute off" message and tone continues while on mute. Any other suggestions? Is it a Teams issue/setting or a headset issue/setting?
Ana Cecilia Colmenares 5Reputation points
2023-04-11T14:21:13.1966667+00:00 Hello, I have the same problem. The solution I found was use Teams for web. I use aftershoz OpenMove
Ning 5Reputation points
2023-04-12T21:17:17.71+00:00 I have the OpenComm headset. I press both the Volume + and - buttons and it doesn't work. I press ONLY the Volume - button for a few seconds, and although I didn't get a "mute off" message, but the beeping stopped. I hope this helps.
WIDI 10Reputation points
2023-05-03T08:22:24.88+00:00 Please see attachment. Hopefully helpful
VNJoe 46Reputation points
2023-05-09T18:40:32.05+00:00 All, please don't accept any of the Answers below as Answers until Microsoft just fixes it. It doesn't need to take over the hardware side, it just needs to mute the microphone in the app (not the whole system), period. I appreciate these workarounds and the time you put into sharing, but they likely want this fixed, too. If you make something as an Answer, Microsoft won't fix it.
Jon Drake 5Reputation points
2023-05-18T21:14:20.76+00:00 @PBluf THANK YOU!
Kaycee Reineke 10Reputation points • Microsoft Employee
2023-05-31T18:41:18.29+00:00 See the Answer below in the "Answers" section by Valeri Hristov about the Setting for "Sync device buttons"
Anonymous
2023-06-08T14:14:21.7366667+00:00 I used to press the volume button multiple times, but I don't know why it worked on its own
Paul Masser 0Reputation points
2023-06-12T08:28:37.1966667+00:00 None of the button press options work for me...
Speerschneider, Nelle 0Reputation points
2023-06-13T16:27:02.1833333+00:00 Thank you @PBluf !
That worked like a charm. I audibly breathed a sigh of relief when the beeping stopped.
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Roman Konstantinovskiy 0Reputation points • Microsoft Employee
2023-08-09T15:15:45.3133333+00:00 I solved this by going to devices in Teams and choosing another mic, while keeping Shokz as the sound output device. This didn't work in older versions of Teams (after several seconds sound got disabled in Shokz), but as of the comment date it works.
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Eric Gruss 16Reputation points
2023-08-16T12:55:37.95+00:00 Seems like this was fixed and now it is broken again
Nafate, Luis 0Reputation points
2023-08-30T14:32:17.91+00:00 That solution works super well for me, I was spending a lot of time during about 6 moths.. Thanks for this solution..
PBluf • Follow200Reputation points
Mar 1, 2023, 3:38 AM
Try: hold both VOLUME buttons (volume "+" and "-" at the same time) for about 3 seconds. You will hear MUTE OFF. Your problem have solved. Tested on Shokz OpenComm
Stacie Darden 0Reputation points
2023-09-08T15:18:38.3966667+00:00 @pbluf You just saved my sanity. THANK YOU! I have OpenMove by Shokz and this worked. :-)
Perry 0Reputation points
2023-10-03T02:08:12.82+00:00 @pbuf for the time being this is the only solution I think it's working.
Though it needs to do it everytime after you on microphone again and mute again, beep sound is coming back and you need to do it all over again
Gustav Aagesen 0Reputation points
2023-10-12T10:49:59.01+00:00 After the previous Teams update late September, this problem disappeared for me entirely (i.e., no beeping whatsoever). However, after a week the beeping is back, and manual unmute is no longer available.
Anyone else experiencing this?
Ron Hunter 0Reputation points
2023-10-19T15:13:17.92+00:00 Update as of 10/19/2023. I have the Open Comm and held the volume down - and volume up + held down at the same time. I heard the Mute Off sound and the beeping stopped! AMAZING :)
Johnny English 0Reputation points
2023-10-31T16:46:13.41+00:00 I was just about to try the +/- solution when I found the issue seems to have gone away. The last thing I installed is "ASMedia-USB-eXtensible-Host-Controller-Driver_68PNM_WIN_1.16.61.1_A17.EXE". I just installed this to fix a touchpad issue on my Dell XPS 15 laptop. I can only conclude it also fixed the headset issue too (it also solved the touchpad problem). I'm on a call right now and I'm able to mute normally on my AH headset (finally - after years!)
Johnny English 0Reputation points
2023-11-01T18:01:38.22+00:00 Update. It's back again today. The +/- thing doesn't work for me either. Or indeed anything else, like the Headset/Properties/Levels "fix". This is so annoying!
José Plá 0Reputation points
2023-11-03T18:21:57.44+00:00 I'm just having the same problem once again, I was able to solve it by pressing +/- when going muted, but not pressing those two bottoms at the same time is not working I no longer get the voice saying "Unmuted ".
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