Manage your call settings in Microsoft Teams (2024)

Access your call settings

To access call settings in Teams:

  1. SelectSettings and more Manage your call settings in Microsoft Teams (1)next to your profile picture at the top of Teams.

  2. SelectSettings.

  3. Go to Calls, Devices, orAppearance and accessibility.

Note:If you don't see Calls Manage your call settings in Microsoft Teams (2)on the left side of Teams, talk to your IT admin.

Add and remove delegates

Delegates are trusted people whocan make and receive calls on your behalf.

Note:To learn more about delegates, please visit Share a phone line with a delegate in Microsoft Teams.

  1. To add or remove delegates, or to change their settings and permissions, selectSettings and more Manage your call settings in Microsoft Teams (3)next to your profile picture at the top of Teams and then chooseSettings Manage your call settings in Microsoft Teams (4)> Calls Manage your call settings in Microsoft Teams (5).

  2. Under Manage delegates, select Add a delegate.

  3. Start typing the name of the contact you'd like to add as a delegate and select their name from the dropdown.

When you add someone as a delegate, you'll see their permissions settings. If you want, you can enable your delegates to make and receive calls on your behalf, as well as let them change your call and delegate settings. To remove them as a delegate, select Deletenext to their name.Manage your call settings in Microsoft Teams (6)

Manage your call settings in Microsoft Teams (7)

Change your default mic, speaker, or camera

To select the mic, speaker, and camera you want Teams to use for calls and meetings,selectSettings and more Manage your call settings in Microsoft Teams (8) next to your profile picture at the top of Teams and then chooseSettings Manage your call settings in Microsoft Teams (9)> Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

Under Camera, select the camera you want Teams to use, and see a preview of that camera's video.

If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any device—not just the ones that ring.

Make a test call

To make a test call, selectSettings and more Manage your call settings in Microsoft Teams (10) next to your profile picture at the top of Teams and then chooseSettings Manage your call settings in Microsoft Teams (11)> Devices.

Choose Make a test call under Audio devices.

In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.

Notes:

  • The test call feature is only available in English for now. Additional languages are coming soon.

  • We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.

  • The test call feature iscurrently only available in Teams desktop app for Windows and Mac.

  • This feature is unavailable for Government High CloudandDepartment of Defensetenants using the Teams desktop app for Windows and Mac.

Set your call answering rules

To set your call answering rules, selectSettings and more Manage your call settings in Microsoft Teams (12) next to your profile picture at the top of Teams and then chooseSettings Manage your call settings in Microsoft Teams (13)> Calls.

Choose how you want Teams to handle your incoming calls in the section for Call handling and forwarding.

Note:To learn more about forwarding your calls and setting call-answering rules, please visit Call forwarding, call groups, and simultaneous ring in Microsoft Teams.

Adjust your voicemail settings

To change your voicemail settings, selectSettings and more Manage your call settings in Microsoft Teams (14) next to your profile picture at the top of Teams and then chooseSettings Manage your call settings in Microsoft Teams (15)> Calls Manage your call settings in Microsoft Teams (16).

You will find all voicemail settings under Manage voicemail.

Voicemail greeting

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message.

Call answer rules

To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though:

  • Let the caller record a message.

  • Let the caller record a message or be transferred to someone else.

  • End the call without playing your greeting.

  • Play your greeting and end the call.

  • Transfer the call to someone else.

If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?

Default greeting language

Change your default greeting language by selecting the language you want under Greeting language.

Text-to-speech voicemail greeting

To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting.

Note:If you've recorded a greeting, it'll override the text-to-speech option.

Out of office voicemail greeting

Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you'd like it to play under Out of office greeting.

Choose ringtones

To set your preferred ringtones, selectSettings and more Manage your call settings in Microsoft Teams (17) next to your profile picture at the top of Teams and then chooseSettings Manage your call settings in Microsoft Teams (18)> Calls Manage your call settings in Microsoft Teams (19).

Under Call handling and forwarding, navigate to Choose a ringtone to select ringtones for your normal calls and forwarded calls.

Turn on teletypewriter mode(TTY)

SelectSettings and more Manage your call settings in Microsoft Teams (20)next to your profile picture at the top of Teams and then chooseSettings Manage your call settings in Microsoft Teams (21) > Appearance and accessibility.

Select the toggle under Teletypewriter mode to turn it on or off.

Turn on/off call app pop-ups in browser

If enabled by your IT admin, you canchoose to receive PSTN calls on third party apps thatautomatically open in your default web browser.

To adjust this settingin Teams:

  1. Select Settings and more Manage your call settings in Microsoft Teams (22)> Settings.

  2. Select Calls.

  3. UnderOpen apps in browser, turn the toggleon or off.

    Manage your call settings in Microsoft Teams (23)

    Note:This setting is only available if enabled by your IT admin.

Manageblocked numbers

To view and manage the numbers you've blocked, selectSettings and more Manage your call settings in Microsoft Teams (24) next to your profile picture at the top of Teams and then chooseSettings > Privacy.

Select Edit blocked contactsunder Blocked contactsto see any numbers you've blocked and remove them from the list.

To block anonymous calls, select Block calls with no caller ID.

Note:Anonymous call blocking currently only works for Direct Routing clients. Calling Plan support is coming soon.

Manage call queue notifications

If you're a call queue agent, you can turn notifications off or on for each of your queues.

Go to Settings > Calls, and scroll down to Call queues to see a list of your queues. Click the toggle switch next to each queue to turn notifications on or off.

Related topics

Manage your call queue and auto attendant settings

Manage your call settings in Microsoft Teams (2024)

FAQs

Manage your call settings in Microsoft Teams? ›

To set this up, you can follow these steps: Select Settings and more next to your profile picture at the top of Teams, then choose Settings > Devices. Under Audio Devices, pick the speaker and mic you want Teams to use by default.

How do I manage audio settings in Microsoft Teams meetings? ›

To access audio settings after you join a meeting:
  1. Join a Teams meeting.
  2. In the meeting controls, select Mic to mute yourself or Mic to unmute yourself.
  3. Select the dropdown arrow next to Mic for other settings. To see advanced audio settings, select More audio settings.

How do I manage Microsoft Teams settings? ›

Open Teams in-app settings
  1. Open Microsoft Teams.
  2. Select Settings and more. next to your profile picture.
  3. Select Settings . Here, you can modify your settings from the left navigation bar.

How do I change the default audio settings in Teams? ›

To set this up, you can follow these steps: Select Settings and more next to your profile picture at the top of Teams, then choose Settings > Devices. Under Audio Devices, pick the speaker and mic you want Teams to use by default.

How do I fix Microsoft Teams with audio issues? ›

Why is my 'audio not working' on Microsoft Teams?
  1. Restart Microsoft Teams. ...
  2. Update Microsoft Teams Desktop Apps. ...
  3. Driver Update/Fix. ...
  4. Check if you are muted. ...
  5. Verify if your device's microphone isn't physically muted. ...
  6. Make a test call on Microsoft Teams. ...
  7. Select the correct device. ...
  8. Allow Media Permissions inside the Teams app.

How do I reset audio settings in Teams? ›

Check your speaker settings in Teams
  1. Select Settings and more > Settings. in Teams.
  2. Select Devices .
  3. Under Audio settings, make sure your speaker is selected from the Speaker dropdown menu. ...
  4. To test your audio settings, select Make a test call.

How do I change my Teams call settings? ›

To access call settings in Teams:
  1. Select Settings and more. next to your profile picture at the top of Teams.
  2. Select Settings.
  3. Go to Calls, Devices, or Appearance and accessibility.

How do I change Teams meeting settings? ›

at the top of the meeting window, and then Settings>Meeting options. A panel will open on the right, and you can change your options from there.

How do I change the call view in Microsoft Teams? ›

To switch views during a video call: On mobile: Select More actions. , then select either Meeting views or Change layout. On desktop: Select Change view.

Where are admin settings in Teams? ›

You can access the admin center at https://admin.teams.microsoft.com.

How do I change active settings on Microsoft Teams? ›

Change your status in Microsoft Teams (free) for Windows 11:
  1. To get to your profile picture: Open the mini Teams window in the taskbar. From Chat in Windows 11, select the Open Teams button.
  2. Select your profile picture towards the top.
  3. Select your current status and select what you want to update to: Available. Busy.

How do I change the availability settings in Microsoft Teams? ›

Select your profile picture, select your current status, and then select Duration. Under Status, select the status you want to show going forward. Under Reset status after, select the amount of time you want that status to last.

How do I manage audio settings in a team meeting? ›

Manage your device settings in Microsoft Teams (free)
  1. Sign in to Teams on your desktop and select Settings and more .
  2. Select Settings and then select Devices .
  3. From Devices, you can change: Audio devices – by picking your primary audio device, Speaker, and Microphone from their dropdown menus.

How do I adjust my mic sensitivity automatically in Teams? ›

In the Teams app, go to your profile picture in the top right corner and select "Settings". Under the "Devices" section, turn off the "Automatically adjust mic sensitivity" toggle. This will prevent Teams from automatically adjusting your microphone volume.

How do I go to settings and allow Teams to use my mic? ›

Before a meeting
  1. In Teams, select Settings and more > Settings .
  2. Select Devices .
  3. Under Audio settings, make sure your mic is selected from the Microphone dropdown menu.
  4. Select Make a test call. to test your settings. Follow the instructions from Test Call Bot and record a short message.

How do I change my Microsoft Teams recording settings? ›

To allow or prevent call recordings:
  1. In the Microsoft Teams admin center, expand Voice.
  2. Select Calling policies.
  3. Select the policy that you want to edit.
  4. Turn Cloud recording for calling On or Off.
  5. Select Save.
May 30, 2024

How to manage attendee audio and video permissions in Teams meetings? ›

Before the meeting
  1. Go to Calendar and double-click the meeting.
  2. Select More options. > Meeting options near the top of the screen.
  3. Select Audio & video .
  4. Turn off the Allow mic for attendees or Allow camera for attendees toggles.
  5. Select Save.

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